Job Description

Credit Saint is the #1 and fastest-growing company in the Credit Restoration industry. With an A rating with the Better Business Bureau, we are most well-known for delivering excellent results and providing exceptional customer service. We offer the most comprehensive credit assistance available in the industry today. As the company continues to scale-up, we are looking to bring aboard Customer Service Representatives as we are continuing to grow. This is an excellent opportunity for an intelligent and motivated individual. 

MISSION

To educate our clients on the intricate world of credit reporting so they can take control of their credit profile. We do this by assisting our clients with the removal of inaccurate and unverifiable information that they disagree with from their credit reports. In addition, we guide them on the proper steps to build a positive credit history.

CORNERSTONE

• Determination – The will to succeed

• Revolutionary – Be able to break the mold

• Integrity – Honest and morally sound

• Vision – To help create and share the ideas of the company

• Excellence – Strive to be better than the day before

PRINCIPAL FUNCTIONS

At Credit Saint, our Customer Service Representatives are confident self-starters with a passion for delivering results and enriching our customer’s experience. In this role you will answer client related inquiries and educate them on the fundamentals of credit and our credit repair process. Our Customer Service Representatives are trained to be credit experts who provide our clients with the tools to protect themselves from credit pitfalls.

KEY AREAS OF OWNERSHIP (BUT NOT LIMITED TO):

• Ability to handle inbound and outbound calls (call center, high volume) such as welcoming clients to the service, billing, account follow ups and request documentation.

• Accurately update client account pages

• Speak with clients about sensitive financial information

• Maintaining compliance with credit repair regulations

• Educate clients in a consultative role on the fundamentals of credit and our credit repair process

• Develop rapport with our client in all interactions; offer solutions and guidance, not excuses

• Liaise between client and cross-functional internal teams

• Ensure the timely and successful delivery of our solutions according to client needs

• Participate in meetings and activities held to improve client satisfaction and business performance

• Ability to deal with a high volume of calls in a very fast paced environment

YOU ARE...

• Customer oriented

• Lead with Empathy

• Expert in delivering solutions in an effective and confident manner

• Engaging and personable; capable of bringing out the positive in any situation

• Highly ambitious, goal-oriented and eager to succeed

• Entrepreneurial spirit

• A strong written and verbal communicator

• Coachable and able to embrace constructive feedback

• Positive and team-oriented

TO SUCCEED YOU HAVE...

• The ability to work weekdays from 12:30 PM to 9 PM or 9 AM to 5PM

• Excellent customer service, communication and interpersonal skills to interact effectively with a broad range of internal and external parties

• Strong attention to detail, highly organized, able to manage priorities, and meet deadlines

• Knowledgeable with computer & technical skills including Microsoft Word, Excel, and Outlook

• The ability to type. We work on computers, so efficiency counts.

• Familiarity with CRM systems and best practices

• Access to high-speed internet (at least 50 MBPS)

• Proven customer support experience or experience as a client service representative

• 2+ year experience in a customer-oriented position (I.E: Call Center, Restaurant, Retail, etc.)

• High school diploma/GED or Higher

Base Salary is $35,360.00 depending on experience (bonus potential and other incentives).

BENEFITS

• Competitive salary based on experience

• Medical, Dental, and Vision insurance

• 401(k) & Profit Sharing

• Utilization of product services

• Paid time off

• Various opportunities to receive additional compensation based on performance.

• Growth potential within the company

• Fun atmosphere including snacks, coffee, & catered event

This position is located in Mahwah, NJ. While all employees have the option of temporarily working remote as we navigate the COVID pandemic, we do anticipate transitioning all employees back into the office in the future.

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