Crew Member
Are you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.
Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Baker and Mixers who want to grow with us!
Qualifications:
Genuinely Nice!
Enjoys baking
Likes working with your hands
Fast pace, and attention to detail
Has a passion to serve and interact with people
Takes pride in making memorable experiences for people
Can learn and grow while being in a fast-paced environment
Have the ability to communicate effectively in English
Compute basic math/counting practices
Be at least 18 years of age
Be willing and able to work a flexible schedule
Have the ability to lift and carry up to 55 lbs
Be able to stand during the shift
Be compliant with any local or company mask or related Covid-19 policies
No nails must be kept clean and short in order to wear appropriate gloves and ensure food safety
Hair must be kept in such a manner that it can be worn with a hair net or kept in a ball cap
Applicants will also be expected to be able to work on their feet for several hours at a time and lift potentially heavy objects when necessary. Prior experience is preferred, but not necessary.
Requirements and Responsibilities:
As a Cookie Technician your job is to help craft cookies at every stage on its way to the customer
Reading and understand the Crumbl recipes for preparing each week's cookies
Following recipes to make cookie dough, frosting, toppings and glazes
Portioning the mixed dough into consistent cookie dough balls ready for baking
Panning out the cookies onto baking sheets
Dressing the cookies in that weeks toppings
Boxing customers orders of the worlds best cookies
Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
In addition to just baking and making the world's best cookies, cookie technicians contribute to the overall success of each location by:
Maintaining clean and tidy workspaces
Restocking ingredients and supplies
Folding and preparing the signature pink Crumbl boxes
Vocally greeting every customer that patrons Crumbl
Create and maintain eye contact
Make memorable connections with guests
Ensuring compliance with company policies, health, and safety standards
Coaching team members and training new staff
Opening and closing registers, accounting for the daily intake, and preparing cash deposits
Handling customer issues and employee disputes
Anticipated Hours
• Days: Monday through Saturday
• Weekly hours: 30 + hours a week
• Shifts to potentially be available (for): Morning, day, and night
Pay
$15 - $18 (includes hourly pay + tip)
Benefits
Employee Discount
Off Every Sunday
Early close on certain holidays
Regular performance collaboration and career growth opportunities
Experience
• At least 1 year in restaurant/food industry management (Preferred)
Certifications
• Valid Driver's License (Required)
• ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)
Physical Requirements
Ability to lift packages between 10-55 lbs
Ability to be on your feet for the entire shift
Climb a ladder
Corporate Uniform
Crumbl shirts and hat (required to be worn at each shift) will be provided
Black pants
Black sneakers
No jewelry
Software (knowledge preferred but not required, will train)
Proprietary software (Crumbl platform)
Apple products (Apple TV, iPads)
When I Work
Slack
Specific Job Responsibilities
Taking ownership of all operational aspects
Training all roles including bakers, shift leads, and delivery drivers
Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
Maintaining set standards such as cleanliness and quality control
Creating work schedules and addressing any schedule gaps
Tracking sales and calculating healthy labor cost
Sharing and enforcing state and corporate policies and rules
Addressing and documenting any employee disputes and infractions
Interacting with customers and resolving any service issues
Stepping into various roles when the store needs help such as baker, delivery, restocking