We are seeking a seasoned Team Lead to join our busy dog daycare/boarding/grooming and training team! In this dual-role you will be responsible for the overall care and well-being of the animals and the supervision of the kennel staff at our facility. In addition, you will assist the General Manager with day-to-day responsibilities for the business, including overseeing client service staff, as needed. This role requires a dynamic, organized and dedicated person with excellent written and verbal communication skills and a focus on professionalism, quality and safety. If you have animal care experience, love animals and leading people, this may be the role for you!

Responsibilities:

Oversee & supervise general health and safety of the animals.

Supervise kennel personnel and oversee general animal care tasks such as water and feeding, recreation, housing and grooming.

Maintain up-to-date records of animal feedings, treatments, and other related information as needed to ensure animals are healthy and happy during their stay with us.

Follow feeding and medication instructions and provide close oversight of kennel staff who assist with these tasks.

Engage in play activities and exercise with the animals; group like-tempered animals together and rotate animals to ensure sufficient recreation time.

Maintain a clean and healthy facility; ensure runs, kennels and play yards are maintained in a clean and sanitary manner at all times.

Ensure run card information is accurate for each animal and run cards are properly posted as per policy.

Ensure animals are housed in properly sized runs/kennels.

Monitor external temperature and manage animals per stated policies on temperature exceedances (hot and cold).

Maintain proper signage in and around the facility, per policies and procedures.

Work with staff to stay up-to-date on standard operating procedures (SOPs) and ensure said procedures are followed.

Update SOPs as needed and provide documented training to staff when SOPs have been revised or new procedures are implemented.

Schedule appropriate kennel staffing based upon daily capacity numbers and work with the GM to monitor payroll costs for the kennel.

Schedule kennel staff to ensure proper coverage while employees are on their routine or meal breaks

Conduct employee meetings and work with the GM regarding employee performance reviews - provide employee feedback on a routine basis.

Assist with oversight of client service staff to ensure proper coverage of the front desk, phones and in-person clients

Interface with trainers, groomers and front end staff about intakes, go-homes, training dog schedules, grooming needs and client-specific requests. Ensure the entire team is ‘on the same page’ on a daily basis.

Interface with the GM and owner as needed to communicate issues, provide feedback and propose ideas for improvement.

Be responsible for other tasks as assigned by the GM.

Qualifications:

Minimum 3 years previous experience in animal care - leadership roles are preferred, but dedication, a focus on quality and safety, an ability to retain information and a willingness to engage with and train others, and implement required standard operating procedures, is a must.

Strong communication skills and willingness to work as a part of a team; the Team Lead is a working role!

Passion to help and treat animals

Ability to work outdoors in all weather conditions

Ability to interact with animals in a calm, non-threatening manner

Ability to thrive in a fast-paced, think-on-your-feet environment

Ability to implement and follow SOPs and policies and ensure team members are also following them

Ability to motivate staff and hold staff accountable for daily tasks

Ability to provide feedback on performance and to receive feedback