Opener/Early Bird Position Title: Front Desk Representative Requirements: Fluent in English Proficient reading and writing skills

Special Skills: Good communication skills Strong customer service skills

Responsibilities:

Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.

Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.

Converts telephone inquiries into club visits.

Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.

Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.

Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.

Member Service

Greet all members & their guests use their name and wish them a good workout

Wish all members a fond farewell as they exit the facility

Check Ins:

Check in all members and guests in accordance with company procedures

Ensure all members are participating in services and programs according to their level of membership

Facilitate any messages on club software at member check-in

Observes ABC screen to book kick-offs

Facilitate all member requests or forward to a manager, assistant manager or manager on duty

Guests

Greet all guest promptly and courteously

Explain membership options to guests and ask if they would like to enroll

Ensure all guests are "qualified" to be a guest according to our policies

Ensure all first time guests are taken through a tour

Follow up with all guests

Communicate special events to members and guests

Desk Duties

Answer phones in courteous, helpful, professional manner

Master the use of the CMS system

Maintain professional disposition at all times

Schedule member services: tanning, etc.

Facilitate payment of member services in accordance with company procedures

Know club facility, services, programs and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Take the initiative to learn opening and closing duties

Job Type: Full-time

Benefits:

Employee discount

Schedule

Morning opener:

arrival time Mon-Friday 4:45 am

arrival time Sat-Sun 6:45

4/5 hours shifts available

Work Location: In person

Job Type: Part-time

Salary: $16-$17

Benefits:

Employee discount

Shift:

Morning shift

Weekly day range:

Monday to Friday

Weekends as needed

Work Location: In person