Technical Support Specialist- no sales CU Anytime LLC / CU ATM Services

• Albuquerque, NM 87110 $13 - $15 an hour Position requires no sales goals or quotas! Casual dress work environment! Looking for the right person to provide good customer service for our clients! If you have been a teller at a bank or credit union, worked in a call center or IT user support department this job is for you! Our call center assists customers with check processing software, training in software use and ATM and mobile deposit processing support. We are seeking customer focused, responsible person for financial software & technical phone support. Microsoft Office and basic computer skills required. Strong communications skills experience (both phone & email) within a financial institution setting and/or call center experience with hardware/software support beneficial. *Full time position: M-F (9:00am to 6:00pm) *$13.00 to15.00 hr DOE *Must be able to pass background & credit check. *Email resume for consideration POSITION SUMMARY Under supervision of the Image Solutions & Support Manager will provide customer support and assistance to Partners and Clients using third party Mobile Banking Platform powered products. Including first line technical and hardware support over the phone and/or email. RESPONSIBILITIES * Always display good customer service skills when working with clients. Demonstrate sound judgement and decision making when researching, analyzing, and problem solving customer inquiries. * Respond to questions and fulfill requests from financial institutions, partners, and client services. * Research and problem solving regarding software/hardware problems or issues. * Perform general problem solving and technical and hardware support to users by phone and/or email for Check Image ATM, Mobile, Home, and Branch Capture deposits processes. * Track, monitor, troubleshoot and follow up on calls and issues escalating as necessary. * Work with Manager and back up to ensure that customers always receive the best service and support as possible. * After Hours Support approximately once every five weeks on call, with additional compensation. * Maintain communication with Manager with regards to issues or problems, anomalies, or out of the norm situations. Also alert manager if any deadlines are being missed or are in danger of being missed. Any additional duties and responsibilities as requested by management. QUALIFICATIONS High School diploma or equivalent. Attention to detail. Strong communication skills, Microsoft Office and basic computer skills required; systems troubleshooting experience preferred. Two (2) years of experience in one or more of the following areas required: call center, financial institution and/or technical/computer. Important Notes *Must be able to pass background & credit check *Full time position: M-F (9:00am to 6:00pm) Excellent benefits including; health, dental, life, disability, and fully vested 401k with up to a 5% company match. Casual dress work environment. Job Type: Full-time Salary: $13.00 to $15.00 /hour Experience: * Technical Support: 2 years Education: * High school or equivalent Required work authorization: * United States 1 day ago - save job Apply Now Please review all application instructions before applying to CU Anytime LLC / CU ATM Services.