Job Description:

Short Description:

Cust Svc Rep

Complete Description:

· Provide assistance and information to taxpayers on all business, income and real property taxes and related fees;

· Answer inquires to basic business registration, income and real property via telephone and written correspondence;

· Research, establish and update all business tax accounts via an online system;

· Review and adjust business registration, real property and income tax accounts which require correction and/or refunds;

· Receive and control business and income undeliverable refund checks;

· Receive and process requests for waivers of penalties and interest on select accounts;

· Input and update existing database accurately;

· Determine and register applicable tax liabilities for all taxes and fees administered by OTR;

· Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees;

· Research and prepare response for management signature;

· Track and maintain data necessary for production reports, and

· Input and update existing database accurately.

Qualifications:

· A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area;

· Ability to communicate effectively both orally and in writing to a variety of audiences;

· Ability to research and interpret tax laws, regulations and policies; and

· Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.).

Skills:

· Customer Service Experience. Required 2 Years

· Knowledge of income and property tax. Required 2 Years

· Data Entry Experience. Required 2 Years

· Experience creating and managing database. Required 2 Years

· Banking Experience. Required 2 Years