Are you a hands-on leader passionate about creating welcoming and clean environments? The Santa Barbara Zoo is seeking a Custodial Supervisor to lead our dedicated team in maintaining the beauty and functionality of our world-class facilities. Join us in delivering an exceptional guest experience while supporting conservation and education!
Position Status: Full-Time, Regular, Hourly, Non-Exempt Schedule: Tuesday - Saturday, 7:00 am - 3:30 pm
Compensation: $22.00 - $24.00 per hour
You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position
SUMMARY: Under the general direction of the Director of Facilities & Horticulture, the Custodial Supervisor performs supervisory work involving the assignment and direct supervision of custodial employees in maintaining the cleanliness, sanitation, and replenishment of supplies in all Zoo buildings, offices, walkways, furnishings, and equipment, as well as building entrances and exterior offices. This includes and is not limited to meeting rooms, DP classrooms, restrooms, F&B areas, Animal Clinic, courtyard, and decks. The Custodial Supervisor is also responsible for training new employees in proper custodial procedures for the use of manually operated tools, some electrically-powered machines, cleaning compounds, solvents, and chemicals. The Custodial Supervisor also performs custodial duties as needed, and fills in shifts for custodial staff who are on leave. Ensures that the Zoo gardens and buildings meet the Zoo’s presentation standards for cleanliness.
ESSENTIAL DUTIES:
Assigns and supervises the activities of Custodial staff directly, by using both verbal and written instructions in compliance with Zoo guidelines, and using independent judgment in instances not covered by the guidelines
Ensures that custodial services meet the needs of the Zoo, and established custodial guidelines by scheduling work activities and adjusting workloads to compensate for scheduled and unscheduled absences, changing priorities, and special custodial projects
Ensures that the quality of custodial services meets established guidelines by inspecting the work of custodial staff and directing corrective measures to be taken when necessary to meet those guidelines
Develops an effective team of custodial staff by instructing all employees in the proper methods and use of materials and equipment for safe and efficient work performance, evaluating individual performances to meet established standards, providing performance evaluations on custodial personnel, and making recommendations regarding the retention of new employees, in collaboration with Director of Facility & Horticulture and Director of Human Resources
Participates in the staff selection process and interviews of candidates with the Director of Facilities and Horticulture
Enforces Zoo rules and policies regarding employee conduct by advising custodial staff of the Zoo's rules and policies on employee conduct, issuing verbal warnings, and recommending written discipline for violations in collaboration with the Director of Facility and Horticulture and Director of Human Resources
Ensures that custodial staff have the equipment and supplies necessary to perform custodial services by ordering and issuing supplies as needed, completing request form(s) for replacement items, and storing the supplies and equipment in a secure storage facility in an organized manner
Evaluates new custodial supplies and equipment by conducting testing of such items and recommending the appropriateness of their use
Advises Director of Facility and Horticulture on the condition of the Zoo’s buildings and facilities by conducting regular inspections of those areas and reporting the results of the inspections with particular emphasis on needed repairs
Ensures that administrative records and reports regarding custodial staff are accurate and current by reviewing employee time cards and monitoring employee absences, in collaboration with the Director of Facility and Horticulture
Performs hands-on, daily custodial duties as needed in support of the department
Provides continuity of custodial services under emergency conditions or unique circumstances by performing custodial duties directly related to the emergency conditions or as the situation dictates
Provides continuity of supervision and leadership for Custodial staff in the absence of Director of Facility and Horticulture
Performs periodic inventories of tools, equipment, and supplies
Organizes and maintains custodial areas
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of various cultures or backgrounds
Assures practices adhere to sustainable practices guidelines
Answers phone calls, voicemails, and emails in a timely manner
Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
Attends monthly all-employee meetings
Remains competent and current by attending training and/or courses required by management
Other duties as assigned
SECONDARY DUTIES:
Guest Relations:
Greets every guest with a smile
Thanks guests for supporting/visiting the Zoo
Answers phone calls, voice mails, and e-mails promptly
Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
Associates with guests to assist and share information
Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings
Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge
Applies and exemplifies “green” (sustainable) practices whenever possible
POSITION CRITERIA:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
High school diploma, GED or equivalent
Two years paid experience in purchasing and inventory control
At least 2-3 years of experience in custodial services, two of which must have been supervisory, with knowledge of cleaning procedures, equipment, and supplies
Knowledge, Skills, & Abilities:
Ability to supervise and motivate a team successfully
Excellent collaboration skills
Basic arithmetic skills
Knowledge of basic accounting procedures
Critical thinking and decision-making skills
Ability to follow oral and written direction
Effective oral and written communication skills
Proficient in working with computers
Working knowledge of Word, Excel, and Outlook
Basic management skills, such as planning and organizing
Ability to train new employees
Ability to develop knowledge of, respect for, and skills to engage with guests of varied backgrounds
Ability to develop productive and friendly relationships with vendors
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests
Ability to exercise safe work habits
Knowledge of Spanish a plus
Physical Demands & Work Environment:
Requires the ability to access all areas of the facility
Ability to negotiate the zoo work environment including behind-the-scenes, lawns, gravel, and hilltop
Must be able to participate in operational practices including climbing stairs, manipulating tools, and standing/walking for up to two continuous hours
Must be physically able to operate a variety of machines and equipment including electric cart, office equipment, and two-way radio
Requires the ability to lift and carry custodial supplies and equipment weighing up to 50 pounds on a frequent basis, and 20 or fewer pounds throughout the shift
Requires a full range of physical motion in order to operate manual and electrically-powered cleaning equipment and machines
Occasional exposure to chemical cleaning solutions and pesticides
Involves working out-of-doors in all weather conditions
Ability to exert a negligible amount of force frequently or constantly push, pull, or otherwise move objects
Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing
Ability to bend, stretch, twist, or reach with your body, arms, and/or legs
Ability to quickly move the hand, hand together with an arm, or two hands to grasp, manipulate, or assemble objects
Requires the ability to inspect the cleanliness of facilities and areas that may only be accessible by climbing ladders or stairs, bending, reaching on top of partitions, cabinets, bookcases, and ledges, and moving furniture, supplies, or equipment
Must be able to move throughout assigned areas, as work is performed indoors and out-of-doors
Must report to work as scheduled when the Zoo is closed due to natural elements or other unusual circumstances, based on manager inquiry
Supportive and open employment culture
Ability to work in an office setting, using office equipment
Ability to work weekends, holidays, and events
Annual TB Test clearance is required
Tools Used:
Personal computer and software (Word, Excel, Outlook, and other software)
Standard office equipment; telephone, copier, facsimilie machine, calculator, and others as required.
Two-way Radio
Basic power tools
Electric cart
Custodial equipment, including but not limited to a vacuum cleaner, floor scrubber, broom, mop, bucket, brush, rag, sponge, towel, toilet paper and dispenser, hand soap and dispenser, paper towels and dispensers, dustpan, custodian cart
PPE such as gloves and eye protector as necessary
Cleaning products and PPE
Forklift
Time Clock
BENEFITS & PERKS:
Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
Free parking, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
Access to the Collabornation platform, professional development events, and lunch & learn opportunities
Comprehensive benefits package for FTR staff, voluntary supplemental insurances, zoo membership, paid sick leave, paid vacation time, 403(b) and SEP retirement plans, a paid conservation day, a paid Zoo Day to visit another AZA accredited institution, paid time off to take your pet to the vet, and much more...
You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position
Please make sure to check your spam folder if you do not see an email response from the Zoo.
This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.
The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.
At this time, the Zoo does not sponsor employment or internship visas.