Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

CURIS System is a growing bio-decontamination technology company based in Oviedo, Florida, specializing in integrated disinfection systems for Life Sciences, BioPharma, and healthcare facilities. We install and service bio-decontamination equipment nationwide and operate with a commitment to quality service, integrity, transparency, and superior customer satisfaction​. Our innovative Hybrid Hydrogen Peroxide™ decontamination solutions are used across industries – including pharmaceutical manufacturing, life science research, education, military, transportation, and healthcare – to deliver high-level disinfection and contamination control​. As a fast-growing organization driven by science and customer focus, CURIS System offers an exciting environment where your contributions truly make an impact.

Job Summary

We are seeking an experienced Customer Care Specialist to join our team on-site at our Oviedo, FL facility. In this role, you will be the frontline support for our customers, providing technical assistance on our bio-decontamination devices, managing order processing from entry to fulfillment, and ensuring exceptional post-sales support. You will act as a vital liaison between our customers and internal teams (manufacturing, engineering, sales), using your hands-on understanding of our products and manufacturing processes to resolve issues efficiently. The ideal candidate has at least 5 years of customer service experience in a manufacturing or technical environment and excels in communication, organization, and problem-solving.

Key Responsibilities

Technical Support: Provide prompt, professional technical support to customers via phone and email for CURIS decontamination devices. Troubleshoot product issues, answer usage questions, and guide customers through solutions or troubleshooting steps.

Order Processing: Manage the end-to-end order process – receive and input customer orders, coordinate with manufacturing and shipping departments, and monitor progress to ensure accurate fulfillment and on-time delivery.

Post-Sales Support: Deliver proactive post-sales service, including follow-up communications to ensure customer satisfaction, arranging any required training sessions, and addressing warranty or maintenance inquiries.

Customer Liaison: Serve as the bridge between customers and internal teams. Communicate customer needs, feedback, and technical issues to engineering, production, and quality teams effectively, facilitating timely resolutions.

Manufacturing Coordination: Set proper expectations with customers regarding product capabilities, customization options, and delivery timelines. Work closely with production to track order status and resolve any supply or scheduling challenges.

Documentation & Reporting: Maintain detailed records of customer interactions, issues, and resolutions in the CRM system. Prepare service reports or support tickets for internal review and ensure follow-ups are completed.

Continuous Improvement: Assist in developing and updating customer support materials (FAQs, user guides, troubleshooting tips) and identify common issues or customer pain points. Provide feedback for product improvements or process enhancements to help elevate the overall customer experience.

Required Qualifications

Experience: Minimum 5 years of customer service or support experience, preferably in technical environments where you handled technical inquiries or worked with hardware/equipment.

Technical Aptitude: Ability to quickly learn and understand technical products. Hands-on experience with manufacturing processes or working alongside production teams to effectively communicate product information and troubleshoot issues.

Product Knowledge: Willingness and capacity to develop a solid understanding of CURIS’s decontamination devices and services. (A background in medical devices, biotech, or industrial technology is a plus.)

Communication Skills: Exceptional communication skills (clear verbal communication and professional writing abilities). Able to explain technical information to customers in an easy-to-understand manner and interact confidently with internal teams.

Organizational Skills: Excellent organizational and time-management abilities. Capable of juggling multiple tasks – from managing orders to resolving support tickets – while maintaining attention to detail and accuracy.

Customer Focus: Strong customer-centric approach with a friendly, patient demeanor. Proven track record of delivering high-quality customer service and building positive customer relationships.

Tools & Systems: Proficiency with standard office and customer support software (e.g. CRM systems, order management tools, Microsoft Office suite). Comfortable maintaining records and documentation digitally.

Education: High school diploma or equivalent required. Bachelor’s degree preferred..

Preferred Skills & Experience

Technical Insight: Demonstrated ability to troubleshoot electro-mechanical equipment or software-driven devices. Comfort reading technical manuals or schematics to assist in problem resolution.

Collaboration: Experience working cross-functionally with engineering, QA, or manufacturing teams to address customer issues. Ability to translate customer feedback into actionable insights for continuous improvement.

Personal Traits: A proactive problem-solver with a positive attitude and strong work ethic. Resilient and adaptable when facing challenges, with a knack for staying calm under pressure. Detail-oriented and accountable, ensuring commitments to customers are met and follow-ups are completed.