Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job Summary

We are seeking a Customer Care Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Provide exceptional customer service via inbound and outbound calls

Perform data entry tasks accurately and efficiently

Analyze customer inquiries and provide appropriate solutions

Generate sales leads and schedule service calls based on customer and technician availability

Process payments and resolve billing concerns

Maintaining records via internal system for accuracy with a focus on details

Provide general quotes for service requests and timely follow-up on inquiries

Stay informed about industry trends, company policies, and new products

Support special reports and projects as needed

Handle customer complaints and escalate complex issues when necessary

Resolve customer issues

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively