Customer Care Specialist

S

SuperCare Health

Customer Care Specialist

Monterey, CA
Full Time
Paid
  • Responsibilities

    “Improving the lives of those with chronic care diseases while providing solutions to our customers."

    Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

    PLEASE NOTE THIS IS AN IN-PERSON ROLE

    Essential Duties:

    Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

    Responsibilities:

    • Answers incoming phone calls and faxes, takes customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
    • Maintains open communication with patients/clients and referral sources
    • Responds to patient/client questions and problems
    • Services walk in customers as needed
    • Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
    • Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
    • Verifies medical necessity with physician
    • Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
    • Verifies payer (with matrix), obtains authorization, expiration date
    • Verifies patient demographics and prior equipment usage with patient
    • Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
    • Enters data and each order (new or otherwise) in system accurately and in a timely manner
    • Processes closet and on call orders as received
    • Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
    • Process orders to shipping or dispatching for Technician or RT deliveries
    • Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
    • Attends all departmental meetings, company meetings, and in-services
    • Reports to work daily and is ready to work at the scheduled start time
    • Works Saturday assignment as needed or scheduled
    • Performs any other duties that may be requested by supervisor or management
    • Understand and adheres to all of SuperCare Health company policies
    • To remain knowledgeable to date on all products, guidelines and insurance coverage trends
    • Maintain a professional safe and clean work environment.
    • Understand and adheres to all of SuperCare Health company policies.
    • Perform all other duties as assigned and required
    • Must meet minimum of monthly goals
    • Schedule- varying start times
    • Fundamental Computer Skills

    Education and or Work Experience Requirements:

    • Experience with Medical Supply Company
    • Knowledge of diagnosis and Medical terminology
    • Excellent Customer Service skills
    • Detail oriented
    • Previous Management/Supervisor or Lead experience
    • Proficiency in Microsoft Word, Outlook, and PowerPoint
    • Experience in healthcare, medical and/or HME industry (preferred)
    • Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
    • Strong organizational skills and detail oriented
    • Bilingual Spanish Preferred

    Location

    • Corporate location is in City of Industry.

    Benefits:

    • Medical
    • Dental
    • Vision
    • Flexible Savings Account
    • 401K
    • Voluntary Life Insurance
    • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

    Perks:

    • Paid Training
    • Paid Time Off
    • Sick Time
    • Growth Opportunities
    • Employee Referral Reward Program
    • Employee Discount Program
    • Compensation dependent on experience & qualifications with a range of:
      CCS 1 $18.70-$28.88
      CCS 2 $19.80-$31.19

    Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

    What SuperCare Health is About

    _"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
    _

    Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

    Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

    We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

    Connect With Us!

    Company Website https://supercarehealth.com/

    Company Business Hours - 8:30 AM – 5:30 PM PST

    LinkedIn https://www.linkedin.com/company/273667/admin/

    Twitter https://twitter.com/SuperCareHealth

    Facebook https://www.facebook.com/SuperCareHealth/

    Instagram https://www.instagram.com/supercarehealth/

    Araceli Richardson - Jr. Recruiter LinkedIn