Benefits:

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

At Badger Brothers Moving, we don’t just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service.

We’re hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move. Your job isn’t just about processing claims - it’s about protecting our reputation, living out our values, and helping customers walk away saying, “They truly took care of me.”

What You’ll Do

Own the end-to-end damage claims process from intake to resolution

Communicate directly with customers via phone and email to gather details and explain outcomes

Investigate claims by reviewing photos, mover reports, item values, and condition notes

Apply logical reasoning and fair compensation standards using our proprietary tools and guides

Collaborate with operations and third-party vendors for repairs, replacements, or reimbursement

Track all cases in our internal Claims & Damage Tracker

Proactively follow up with customers to ensure satisfaction and provide closure

Represent BBM’s values in every interaction — calm, clear, and solutions-focused

What Success Looks Like

Fast, fair resolutions that turn a frustrating situation into a positive one

Satisfied customers who feel heard, respected, and taken care of

Strong internal documentation and clear, efficient workflows

Balanced outcomes that protect both customer relationships and company resources

You’re a Great Fit If You:

Have 2+ years of experience in customer service, claims resolution, or logistics support

Are a confident communicator who can de-escalate conflict and build trust quickly

Think like a detective — curious, thorough, and calm under pressure

Know how to balance empathy with fairness — and can “hold the line” when needed

Prefer a phone call to endless emails and believe in proactive communication

Are comfortable navigating spreadsheets, photo evidence, and CRM tools

Take pride in turning a tough moment into a great customer service story

Bonus Points For:

Experience in the moving industry, insurance claims, or household goods logistics

Familiarity with depreciation, item valuation, or repair coordination

A natural ability to ask the right questions, read between the lines, and make smart calls

An obsession with organization and clean recordkeeping

Why Work With Us

A high-integrity, fast-growing company where doing the right thing isn’t optional

Competitive pay and room for growth

Full training on our claims philosophy, resolution tools, and service standards

A supportive team that’s passionate about being the best in the business

A chance to make a real impact — not just process tickets