Customer Experience Analyst I

DataMap

Customer Experience Analyst I

Overland Park, KS
Full Time
Paid
  • Responsibilities

    Job Description

    Customer Experience Analyst 1

    Location: Overland Park, KS
    Company: DataMap.ai
    Client Work: www.datamap.ai/client-experience

    Why Join DataMap?

    At DataMap, we implement cutting-edge financial and operations software for some of the world's largest companies (e.g., Google) and develop innovative, award-winning technology products. As a Microsoft, Coupa, Boomi, SAP, and Oracle partner , we specialize in business process optimization and digital transformation.

    If you're looking for a fast-growing, high-energy environment with startup potential , this is your chance to gain expert skills, work on enterprise solutions, and grow into a leadership role.

    Benefits & Perks

    Competitive pay + bonus potential
    Unlimited vacation
    Free catered lunch
    401K & health insurance
    Cutting-edge technology & training
    Learn from top consultants in the industry

    Role Overview

    We are hiring both entry-level and experienced candidates for this role. Whether you're a recent graduate eager to learn or an experienced professional looking for growth , we provide a path for career development.

    You will work with stakeholders to implement financial and supply chain solutions , focusing on business process optimization and system configurations. This role offers hands-on experience with ERP, procurement, and finance systems , along with mentorship and training.

    Key Responsibilities For Entry-Level Candidates (Recent Graduates & Early-Career Professionals)

    • Learn to analyze business processes and document project requirements for financial and supply chain system implementations.
    • Assist in system configurations, testing, and optimization under the guidance of experienced consultants.
    • Work alongside project managers, developers, and customers to implement solutions.
    • Gain experience in data analysis, reporting, and workflow automation.
    • Stay up-to-date with enterprise technology trends and contribute to internal knowledge sharing.
    • Participate in user training and provide ongoing support for system users.

    For Experienced Professionals (2+ Years of Experience)

    • Lead business process analysis sessions , documenting current and future state requirements.
    • Configure and optimize enterprise financial and supply chain platforms (e.g., ERP, Source-to-Pay, Procurement, P2P, Expense Management).
    • Provide technical guidance on best practices for implementing business software solutions.
    • Support system integrations and collaborate with development teams on solution design.
    • Analyze, test, and optimize system configurations , ensuring business needs are met.
    • Guide and mentor junior analysts as they develop hands-on expertise.
    • Stay certified and informed on the latest financial system innovations (Coupa, SAP, Oracle, Workday, etc.).

    Additional Responsibilities

    Gather, interpret, and analyze business data.
    Configure and test cloud-based enterprise software.
    Develop process documentation, system specs, and business workflows.
    Conduct stakeholder interviews and present findings.
    Identify and implement business process improvements.
    Support technology-driven financial and supply chain transformations.

    Qualifications For Recent Graduates & Early-Career Professionals

    Bachelor's degree preferred (Information Systems, Business, Finance, Supply Chain, Communications, or related field).
    ✅ Strong problem-solving and analytical skills.
    ✅ Excellent communication and documentation skills.
    ✅ Interest in ERP, procurement, supply chain, and financial systems.
    ✅ Ability to learn and adapt quickly in a fast-paced environment.
    ✅ Experience with data analysis, process optimization, or business operations is a plus.

    For Candidates with 2+ Years of Experience

    Hands-on configuration experience with business financial, ERP, procurement, or supply chain systems (e.g., SAP, Oracle, Workday, NetSuite, JD Edwards, Ariba, Microsoft Dynamics, Salesforce, ServiceNow, Infor/Lawson, Coupa).
    Experience with enterprise system implementations, customizations, or integrations.
    ✅ Understanding of procurement, sourcing, finance, or accounting (e.g., purchase orders, invoices, contracts, reporting, journal entries, accounts payable, expense reporting, asset management).
    ✅ Familiarity with agile/scrum/Kanban methodologies.
    ✅ Strong technical and functional consulting experience with at least one major enterprise system.

    Why Apply?

    Fast-track your career in enterprise technology consulting.
    ✅ Gain hands-on experience with industry-leading financial and supply chain systems.
    ✅ Be part of a company that values innovation, collaboration, and professional growth.

    Apply today! Even if you don't meet every requirement, we encourage candidates who are eager to learn and grow