Customer Experience Director – Interior Design & A&D

Location: Irvington, NJ, In-Person, Full time
Salary: $125K–$175K (Based on Experience)

Position Overview

Are you passionate about interior design and experienced in the Architectural & Design (A&D) community? We are seeking a hands-on, go-getter Customer Service Operations Manager with expertise in design, construction materials, or related trades (e.g., flooring, tile & marble, kitchen cabinets, lighting) to lead our customer service and support operations. This role involves managing key client relationships with dealers, architects, and designers, driving operational excellence, and working cross-functionally with sales, R&D, and production teams.

Key Responsibilities

• Lead & Train: Manage and mentor a high-performing customer service team and related support staff.
• Client Relations: Build strong, lasting relationships with dealers, architects, and designers through regular in-person visits and proactive support.
• Operations & Strategy: Optimize workflows, manage ticketing/project management systems, and drive process improvements to enhance customer service performance.
• Data & Reporting: Utilize tools like Excel to analyze performance metrics and generate actionable reports.
• Cross-Department Collaboration: Work closely with sales, R&D, and production managers to ensure cohesive strategies and excellent customer experiences.

Must-Haves

• Passion for A&D: Strong background and genuine interest in working within the A&D community.
• Industry Experience: Proven experience in customer service operations within construction, design, or related industries.
• Leadership: Demonstrated ability to lead and mentor teams independently.
• Client Relationship Skills: Expertise in developing and nurturing client relationships, with a focus on building rapport with dealers and design professionals.
• Analytical Proficiency: Advanced Excel skills and the ability to transform complex data into clear, actionable insights.

Qualifications

• 5+ years of experience in customer service operations or related roles, ideally in industries such as custom cabinetry, flooring, tile & marble, kitchen cabinets, or lighting.
• Experience working directly with the A&D community.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to manage operational processes, document performance, and optimize workflows.
• Detail-oriented with strong task management and organizational skills.

Why Join Us?

This is an exciting opportunity to grow your career in a dynamic, fast-paced environment where your leadership and passion for interior design will make a real impact. You’ll work closely with top architects, designers, and dealers while contributing to innovative service improvements.

Email Resume: Joel@maiplacement.com

https://jobs.crelate.com/portal/maiplacement/job/uxcs4x38wndcqz5s5udyb1qdjr?crt=1738525213859