Our client is looking for a high-energy, motivated, and conscientious individual to join our Customer Experience Team! In this role, the Customer Experience Specialist collaborating with the Sales team, building strong customer relationships, and ensuring a seamless experience from inquiry to delivery. If you love working with people, have a knack for organization, and enjoy tackling new challenges, this is the opportunity for you!
** This is a hybrid role located in Milford, CT
Job Responsibilities
Collaborate with the sales team to provide best-in-class service to customers and distributors, including:
- Providing customer service and sales support (pricing, PO processing and entry, sample requests, order status updates, documentation requests, etc.)
- Acting as the central point of contact for customers across internal departments
- Managing inbound sales inquiries and providing timely responses via email and telephone
- Utilizing and maintaining the CRM system, recording pricing and customer interactions, and adding new customers and companies
- Developing strong customer relationships and positioning the company as a trusted long-term business partner
- Supporting revenue-driving outreach efforts, including sharing information on new products and following up on previous interest (pricing, samples, etc.)
- Expanding business opportunities in both domestic and international markets
- Negotiating sales offers (pricing, payment & shipping terms, allowances, volume deals, etc.)
- Supporting business operations, organizational tasks, meeting scheduling, event planning, and travel arrangements
- Assisting in distributing product samples and marketing materials to customers
- Occasionally representing the company at trade shows, seminars, and events to prospect new customers and strengthen existing relationships
- Preparing and delivering reports to management as needed
Job Requirements
- Bachelor’s degree in business or a related field
- 2+ years of experience in sales, sales support, customer service, or a similar role
- Experience in the nutraceutical, health, and wellness industry is required
- A results-driven mindset with high energy and a desire to grow
- Strong customer service, interpersonal, and relationship-building skills
- Exceptional attention to detail and ability to track and complete tasks efficiently
- Strong communication skills (written and verbal) with a proactive, self-motivated approach
- Ability to multitask effectively in a fast-paced environment and manage multiple projects concurrently
- Proficiency in CRM and ERP systems
- Experience working with international customers, vendors, distributors, or team members is strongly preferred
- Experience in ingredient or material sales in nutritional & dietary supplements, nutraceuticals, functional foods, snacks & beverages, beauty, personal care, or cosmetics
- Strong proficiency in Microsoft-based software, including MS Teams and Outlook
- Multilingual abilities are a plus
Compensation: $50,000-60,000
Benefits: Benefits include paid vacation time, medical insurance, company-matched 401(K) plan, and a collaborative and dynamic work environment
This is a fantastic opportunity for a motivated professional with industry experience in nutraceuticals, health, and wellness to grow within a customer-facing role while supporting international and domestic sales efforts.
If this sounds like the position you have been waiting for, please apply using the online application or the link below - all inquiries are strictly confidential. Our focus is to assist you to make your best next career move, and we will not use your information for any other purpose.
Kalon Staffing is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
www.KalonStaffing.com