Customer Experience Specialist

586 Tint Factory

Customer Experience Specialist

Clinton Township, MI
Full Time
Paid
  • Responsibilities

    Are you a punctual, organized, and customer-focused individual? Do you have an undeniable passion for automobiles? We are looking for a Customer Experience Specialist to be the welcoming face of our rapidly growing business. • Include a resume with a cover letter. • Complete the DISC assessment. Please respond to our email sent after you apply with a short video, 3 minutes or less, answering the following: • Why are you interested in this position? • What do you know about 586 Tint Factory? • What is your ideal work environment? • What are your strengths? • Where do you see yourself in 5 years? Pay is the starting pay range for 90-day onboarding. Plenty of room to grow and earn more for high performers. Health insurance is offered after 90 days. Responsibilities: • Greet and welcome customers, ensuring a positive first impression. • Answer phone calls, respond to emails, and handle customer inquiries professionally and promptly. • Schedule and manage appointments for window tinting, paint protection film, and ceramic coating services. • Assist customers in selecting the best products and services to meet their needs. • Process payments, issue receipts, and maintain accurate records of transactions. • Coordinate with the service teams to ensure seamless operations and excellent customer experiences. • Maintain a clean and organized front office area. • Assist in sales and marketing initiatives, including follow-up calls, email campaigns, and social media engagement. • Provide administrative support as needed, including filing, data entry, and inventory management. Qualifications: • Proven experience as a receptionist, sales associate, or similar role. • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Proficiency in using office equipment and computer software (e.g., MS Office, CRM systems). • Customer-focused attitude with a passion for sales and service. • Ability to work independently and as part of a team. Compensation: $15 - $20 hourly

    • Greet and welcome customers, ensuring a positive first impression. • Answer phone calls, respond to emails, and handle customer inquiries professionally and promptly. • Schedule and manage appointments for window tinting, paint protection film, and ceramic coating services. • Assist customers in selecting the best products and services to meet their needs. • Process payments, issue receipts, and maintain accurate records of transactions. • Coordinate with the service teams to ensure seamless operations and excellent customer experiences. • Maintain a clean and organized front office area. • Assist in sales and marketing initiatives, including follow-up calls, email campaigns, and social media engagement. • Provide administrative support as needed, including filing, data entry, and inventory management.