Customer Experience Specialist

Allstate Insurance Agency - Tyler Burchfield

Customer Experience Specialist

Bedford, PA
Full Time
Paid
  • Responsibilities

    Benefits Of Joining Our Team

    Great Schedule (Monday-Friday)

    Generous Base Pay + Incentive Opportunities

    Paid Time Off

    Paid Holidays

    Paid Training and Education

    Community Involvement

    Friendly and Professional Work Environment

    About Burchfield Insurance Agency We are a tenured agency with over 10 years experience specializing in personal Auto and Homeowners insurance. Our dedicated team works incredibly hard to ensure that our clients are completely satisfied and fully protected! We only hire the best and most dedicated individuals to work in our agencies.

    Description This position is responsible for providing an exceptional customer experience to existing clients and welcoming new customers to the agency while establishing a rewarding career with unlimited potential. The ideal candidate should be a goal driven individual who appreciates a small office and a great work-life balance.

    Candidates must have a strong desire to provide excellent customer service, outstanding communication skills, work well on a team and work under pressure with minimum supervision.

    Responsibilities

    Assist customers with policy questions and endorsements

    Educate current and new customers in the world of insurance

    Field inbound calls and educate customers in a friendly and professional manner

    Confidently prepare quotes and present insurance products

    Communicate with managers and coworkers in a friendly & professional manner

    Follow all company rules and regulations

    Requirements

    Must have High School Diploma or equivalent

    Must have current PA Property & Casualty or Personal Lines Insurance License

    1+ Years of in office Personal Insurance related experience required

    Must be comfortable using a computer and tech-savvy

    Positive Attitude

    Excellent Communication Skills

    High Attention to Detail

    Ability to remain focused and strive to provide outstanding customer service

    The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.