Benefits:
Access to Agency Vehicle
Bonus based on performance
Company parties
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
About Bishop & Associates Agency, LLC: At Bishop & Associates Agency, LLC, we are dedicated to empowering our clients through comprehensive insurance education and tailor-made policies. Our mission is to provide exceptional service and innovative solutions that address the unique risks our clients face, supporting them in times of need. We are committed to integrity, service, excellence, growth, dependability, impact, commitment, and passion in all that we do. As a community-focused agency, we actively participate in local service initiatives to help strengthen and support the community we serve.
Job Description: We are seeking a motivated Customer Loyalty and Sales Specialist to join our team in Kettering, OH. This role is crucial in maintaining our commitment to customer satisfaction and driving our sales efforts. You will be responsible for developing strong relationships with customers, understanding their needs, and ensuring a seamless and positive experience.
Responsibilities:
Respond to customer inquiries regarding family risk management in a timely and accurate manner.
Provide exceptional customer service by understanding the customer's needs and delivering solutions.
Build and maintain strong relationships with customers, fostering loyalty and trust.
Collaborate with other team members to enhance service delivery and customer satisfaction.
Stay informed about the latest industry trends and risk management solutions.
Develop and maintain relationships with existing customers through proactive communication.
Identify new sales opportunities within the existing customer base and collaborate with sales teams to prepare and deliver suitable insurance solutions.
Implement loyalty programs that enhance customer retention and engagement.
Qualifications:
Strong interpersonal and communication skills, with the ability to engage effectively with diverse customer bases.
Multi-tasking, time management driven, and efficient.
Excellent problem-solving skills and the ability to think critically in high-pressure situations.
Proficiency in CRM software and Microsoft Office Suite.
Requirements:
Possess OR obtain insurance licenses (property, casualty, and life) within 60 days.
What We Offer:
A supportive and inclusive work environment.
Competitive salary.
Incentives, awards, trips, and individual/team bonus potential.
A detailed onboarding and training program.
Opportunities for professional development and career advancement.
How to Apply: Interested candidates should submit their resume and a cover letter explaining why they are a good fit for the role and how they can contribute to the team to ABISHOP1@amfam.com.
If you are ready to make a change and are looking to join a company that cares about both the clients and YOU, apply today!
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.