Position Summary
As an Onboarding Specialis t, you'll be the beacon guiding hotel clients through their transition from traditional methods to their innovative digital platform. You will be responsible for establishing a strong relationship with new prospects as well as maintaining a strong relationship with existing accounts. Your effective communication and interpersonal skills will help you succeed as an Onboarding Specialist.
Essential Duties and Responsibilities
- Educating customers and optimize their product setup for the quickest path to success.
- Conduct onboarding meetings, company presentations, and product demos.
- Eliminate roadblocks in the way of customers' goals: product issues, implementation, support issues, customer knowledge gaps, or simply poor product understanding.
- Understand and align with customer goals and challenges.
- Foster robust relationships across diverse organizational levels.
- Spearhead success planning and Executive Business Reviews.
- Educate users on maximizing offerings.
- Actively gather and relay customer feedback to internal teams.
- Collaborate cross-functionally to enhance the customer journey.
- Innovate and implement process improvements for team efficiency and service quality.
Knowledge, Skills, and Abilities
- 2-3 years in a Customer Success or Customer Onboarding role.
- Demonstrated capability in nurturing customer relationships and managing service lifecycles.
- Proven experience in guiding customers to maximize product utility
- Aptitude for data analysis and deriving actionable insights.
- Leadership traits showcasing assertiveness, problem-solving, and a growth mindset.
- Exceptional communication skills.
- Experience in engaging with senior executives.
- Ability to thrive in a dynamic environment.
- Background in hotel operations, preferably in Food & Beverage.
- Spanish proficiency. Preferred.
- Previous stint in a start-up atmosphere. Preferred.
- Familiarity with Zendesk and Customer Success platforms.
Education & Experience
- Bachelor's Degree or equivalent experience