Key role at customer manufacturing locations responsible for maintaining strong customer relationship by handling/communicating quality and delivery issues effectively.

DUTIES AND RESPONSIBILITIES

Support customer with quality and delivery related issues.

Coordinate containment activities at customer locations.

Collect pictures and/or samples of suspect or non conforming product.

Perform Leak test investigation using hand held tester.

Interact successfully with customer engineering and SQE representatives.

Participate in 3 path, 5why root cause analysis and corrective actions with a cross functional team in order to reduce / eliminate internal and customer PPM’s.

Adhere to Quality, Safety, and Environmental Policies.

Understand and follow all required GPS standards.

Any task deemed necessary by Management.

EDUCATION AND EXPERIENCE

Minimum 3-5years Quality Engineering or Customer Quality Liaison experience.

ASQ Certified Quality Technician is preferred.

Experience with e-coating process preferred.

KNOWLEDGE, SKILLS AND ABILITIES

High proficiency in understanding math data, interpretation and part measurement.

Working knowledge of GD&T

Knowledge of plant manufacturing processes.

Strong computer skills and knowledge of MS Office Suite.

Effective communication skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL AND MENTAL REQUIREMENTS OF THE POSITION

This job requires travel that may be for extended periods.

May be required to work extended hours on occasion.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.