At Jamtek, we pride ourselves on delivering exceptional customer service and operational excellence across a range of services. As we continue to expand, we are seeking a reliable, organized, and proactive Customer Relations Assistant to work closely with the Customer Relations Director, assisting in day-to-day operations and support in managing key tasks across administrative responsibilities, email correspondence, phone call support, internal support, client-specific projects, and ticket/dashboard management. Responsibilities: 1. Customer Support & Communication: • Phone Support : Assist with incoming calls across multiple departments, addressing inquiries related to contract services, billing, sales, and technical support. • Email Correspondence : Manage key email accounts, responding to customer inquiries on billing, sales, and technical support promptly and professionally. • Sales Support: Help manage customer inquiries, estimate requests, purchase order creation, and account setup across CRM/Accounting systems. 2. Administrative & Project Support: • Invoicing & Purchase Orders (POs): Support invoicing for completed tasks, track POs, and assist in converting estimates into invoices. • Estimate Management : Help create, review, and distribute project estimates to ensure smooth approvals and project execution. • Document & Resource Creation: Assist in preparing and updating internal documents, creating decks for training and presentations, and developing resources for new team members. • Account Management: Aid in creating accounts for new employees and ensure the accuracy of information within our systems. 3. Internal Team Assistance: • Team Support : Respond to internal team inquiries, offer guidance on ongoing projects and tickets, and provide necessary resources. • Ticket/Project Management : Help update and track project tickets, ensure resource allocation, and provide support in resolving project bottlenecks. • Training Support: Assist with onboarding new employees, developing training materials, and standardizing processes. 4. Client-Specific Project Support: • APS and CISSD Projects : Support the Customer Relations Director in managing client projects, negotiating terms, reviewing work orders, and preparing invoices. • Cross-Connect and Network Consolidation Projects : Assist with communication, scheduling, work order assignments, invoicing, and project progress reporting. • Reporting: Help maintain real-time progress trackers and provide weekly status reports for ongoing projects. 5. Ticket Dashboard Management & Reporting: • Ticket Oversight : Assist in reviewing and updating overdue tickets, ensuring all tasks are on track, and assist with the invoicing of completed tickets. • Reporting : Aid in generating end-of-week progress reports and assist with tracking any issues or complaints related to project delivery. Qualifications: • Proven experience in customer service, administrative support, or project coordination. • Strong communication skills, both written and verbal. • High attention to detail and excellent organizational skills. • Experience with CRM/Accounting systems or similar tools is a plus. • Ability to multitask and manage competing priorities effectively. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Problem-solving skills and a proactive attitude. Compensation: $8,320 - $10,400 Yearly

• 1.          Customer Support & Communication: • Phone Support: Assist with incoming calls across multiple departments, addressing inquiries related to contract services, billing, sales, and technical support. • Email Correspondence: Manage key email accounts, responding to customer inquiries on billing, sales, and technical support promptly and professionally. • Sales Support: Help manage customer inquiries, estimate requests, purchase order creation, and account setup across CRM/Accounting systems. 2.          Administrative & Project Support: • Invoicing & Purchase Orders (POs): Support invoicing for completed tasks, track POs, and assist in converting estimates into invoices. • Estimate Management: Help create, review, and distribute project estimates to ensure smooth approvals and project execution. • Document & Resource Creation: Assist in preparing and updating internal documents, creating decks for training and presentations, and developing resources for new team members. • Account Management: Aid in creating accounts for new employees and ensure the accuracy of information within our systems. 3.          Internal Team Assistance: • Team Support: Respond to internal team inquiries, offer guidance on ongoing projects and tickets, and provide necessary resources. • Ticket/Project Management: Help update and track project tickets, ensure resource allocation, and provide support in resolving project bottlenecks. • Training Support: Assist with onboarding new employees, developing training materials, and standardizing processes. 4.          Client-Specific Project Support: • APS and CISSD Projects: Support the Customer Relations Director in managing client projects, negotiating terms, reviewing work orders, and preparing invoices. • Cross-Connect and Network Consolidation Projects: Assist with communication, scheduling, work order assignments, invoicing, and project progress reporting. • Reporting: Help maintain real-time progress trackers and provide weekly status reports for ongoing projects. 5.          Ticket Dashboard Management & Reporting: • Ticket Oversight: Assist in reviewing and updating overdue tickets, ensuring all tasks are on track, and assist with the invoicing of completed tickets. • Reporting: Aid in generating end-of-week progress reports and assist with tracking any issues or complaints related to project delivery.