Remote - Premiums & Screen-print & Embroidery Apparel Job Description: Customer Relationship Account Manager – Premiums & Apparel About Us: Integrity, ethics, execution, and a resilient passion for serving our valued clients and suppliers are in our DNA. We combine discipline, expertise, resources, and dedication to manage the full range of creative or production-related processes from start to finish. For over 20 years, our commitment to clients has fueled our expansion and expanded the scope of our services, enabling us to facilitate every stage of the procurement chain. We customize solutions tailored to each business, from creative conception to in-home delivery, both domestically and globally. Our Core Values: • Be the job. (Think it through from beginning to end) • We care about how our actions affect others. (Respect & outcome) • We make it happen. • We give our word and keep our word. • Treat it like you own it. • We are financially responsible. Position Overview: We seek a motivated and entrepreneurial **Customer Relationship Manager - Premiums & Apparel **to join our dynamic team. This individual will manage and oversee all aspects of production, purchasing, and execution of premium and apparel orders, ensuring an exceptional customer experience from start to finish. You thrive in a fast-paced environment, leveraging your problem-solving, organizational, and communication skills to build and maintain strong relationships with clients and vendors. You bring expertise in the embellished apparel and premiums industry, paired with an eagerness to learn and develop within a supportive, team-oriented culture. Benefits: • Financial & Retirement: • 401(k) with matching contributions. • Health & Wellness: • Health, dental, vision, and disability insurance. • Life insurance coverage. • Additional Perks: • Paid time off. • Cell phone reimbursement. • Work-from-home flexibility. • Bonus opportunities. Job Details: • Type: Full-time • Location: Miami Corporate Office (hybrid or remote options available) • Schedule: Monday to Friday • Travel: Occasional travel to the Miami office for training, events, and client locations nationally. Compensation: Competitive salary with bonus opportunities. This position has the flexibility to be Remote or Hybrid if you're located in Miami Springs, FL. The main qualification we're looking for is experience in Customer Relations Management in premiums & screen print & embroidery apparel. If you’re a passionate, hardworking individual ready to make an impact, we’d love to hear from you! Please submit your resume and join us in delivering excellence to our valued clients. Responsibilities: Key Responsibilities: Client Relationship Management: • Build and maintain strong client relationships, encouraging repeat business and customer loyalty. • Identify upselling opportunities during client interactions and promote additional services. Project Oversight: • Solve unique challenges creatively, leveraging production knowledge and industry research for efficient and cost-effective solutions. • Act as the liaison between clients and vendors, ensuring quality, on-time delivery, and budget adherence. • Oversee production timelines, communicate with vendors, and confirm delivery schedules to meet deadlines. Operational Excellence: • Enter detailed job specifications and production-related data into the company’s proprietary CRM and order management system. • Prepare proposals, issue purchase orders, verify invoices, resolve billing discrepancies, and ensure financial accountability for purchased items. Vendor & Supplier Management: • Cultivate relationships with domestic and global vendors through clear, timely communication to ensure smooth operations and adherence to quality standards. Qualifications: Required Experience & Skills: • Minimum of 2 years of industry experience in apparel or promotional products. • Strong project management skills, particularly in premiums and apparel production. • Positive, helpful, and encouraging attitude. • Exceptional multitasking and problem-solving abilities. • Effective communication skills with a collaborative, team-oriented mindset. • Strong organizational skills and attention to detail. • Ability to work under pressure and adapt to unexpected challenges. • Must be authorized to work in the United States. Preferred Experience & Skills: • Experience with Embroidery and Screen Printing • Proficiency in creating purchase orders (POs) and sales orders using computer-based tools.

• Key Responsibilities:Client Relationship Management: • Build and maintain strong client relationships, encouraging repeat business and customer loyalty. • Identify upselling opportunities during client interactions and promote additional services.Project Oversight: • Solve unique challenges creatively, leveraging production knowledge and industry research for efficient and cost-effective solutions. • Act as the liaison between clients and vendors, ensuring quality, on-time delivery, and budget adherence. • Oversee production timelines, communicate with vendors, and confirm delivery schedules to meet deadlines.Operational Excellence: • Enter detailed job specifications and production-related data into the company’s proprietary CRM and order management system. • Prepare proposals, issue purchase orders, verify invoices, resolve billing discrepancies, and ensure financial accountability for purchased items.Vendor & Supplier Management: • Cultivate relationships with domestic and global vendors through clear, timely communication to ensure smooth operations and adherence to quality standards.