Job Description

Under daily supervision, the Client Relations Specialist coordinates a client’s waste disposal needs and requests as determined by their service agreement. This role supports the daily disposal needs of smaller volume and routes for the manufacturing and industrial clients and applies basic knowledge of EPA and DOT regulations and waste profiling to complete daily activities. The Specialist follows clearly defined processes and makes limited discretionary decisions and judgement calls as they pertain to client requests and position responsibilities. Also, responsible for review and approval of client billing including discrepancy resolution.

• Project manage customer projects/initiatives • Develop SOW’s/SOP’s • Salesforce task management • Retail open order research • Retail open order billing review • Customer scheduling & OPS coordination • Service requests follow-up • Portal management • Credit memo issuance • Customer escalations • Waste discrepancy management • Backfilling service orders as needed • Profile management/whitelisting • PO management • Customer reporting • Quarterly Business Review decks and delivery • Customer onboarding.

Qualifications

Industry Knowledge • Product Knowledge • Presentation Skills • PowerPoint Experience • SOP Creation & Management • Lead, coordinate & facilitate customer meetings

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.