Job Summary
We are seeking a Customer Relations Representative to join our office team. At Whisk Cleaning Services, Inc., we pride ourselves on delivering top-notch cleaning and customer services, while maintaining strong relationships with our clients and associates.
In this professional office setting role, you will communicate with our local associates and customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great cleaning and customer service experience with our company. The ideal candidate is a bilingual English-Spanish speaker, friendly, computer savvy, and is able to remain calm under pressure.
This in-person position requires physical presence in our Fullerton (CA) office, as well as occasional visits to our clients' locations, during normal business days/hours (Monday through Friday, between 8:00 am - 5:00 pm).
Responsibilities
Receive and produce a high volume of inbound/outbound calls, text messages, and emails on company devices
Identify the reason for the associate or customer’s correspondence; collect relevant information; and provide solutions
Visit customer sites to build longer lasting business relationships
Use best practices in customer service techniques to develop rapport with customers and associates
Document all customer interactions
Meet personal and team goals/quotas
Qualifications
High school diploma/GED
Fluency in both English and Spanish is necessary to communicate with our diverse staff, associates, and clientele on a daily basis
Clean driving record, as visiting customer sites will entail use of company vehicle
Previous experience as a Customer Relations Representative or in a similar role
Comfortable using computers and software, with knowledge of Microsoft Office
Excellent writing, phone, and verbal communication skills
Ability to multitask and work well under pressure.
Flexibility and adaptability are crucial qualities.
Highly organized with the ability to prioritize projects and manage time effectively
What You can Expect:
As a valued member of our team, you will have the opportunity to work directly with management, including the President and Vice-President of our company.
We offer competitive compensation, as well as the opportunity for full-time status.
Most importantly, you will be part of a supportive office and field team that values collaboration, respect, and mutual support. We believe in celebrating our successes together and in fostering a work environment where everyone can thrive.