Job Summary

We are seeking a Customer Relations Representative to join our team. At Whisk, we pride ourselves on delivering top-notch cleaning and customer service, while maintaining strong relationships with our clients and associates. In this role, you will communicate, both in-office and out-in-the-field, with our local associates and customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great cleaning and customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive and produce a high volume of inbound/outbound calls, text messages, and emails on company devices

Identify the reason for the associate or customer’s correspondence; collect relevant information; and provide solutions

Visit customer sites to build longer lasting business relationships

Use best practices in customer service techniques to develop rapport with customers and associates

Document all customer interactions

Meet personal and team goals/quotas

Qualifications

High school diploma/GED

Clean driving record, as visiting customer sites will entail use of company vehicle

Previous experience as a Customer Relations Representative or in a similar role is preferred

Fluency in both English and Spanish is necessary to communicate with our diverse staff, associates, and clientele

Comfortable using computers and software, with knowledge of Microsoft Office is preferred

Excellent writing, phone, and verbal communication skills

Understanding of active listening techniques

Ability to multitask and work well under pressure.

Flexibility and adaptability are crucial qualities.

Highly organized with the ability to prioritize projects and manage time effectively

What You can Expect:

As a valued member of our team, you will have the opportunity to work directly with management, including the President and Vice-President of our company.

We offer competitive compensation, as well as the opportunity for full-time status.

Most importantly, you will be part of a supportive office and field team that values collaboration, respect, and mutual support. We believe in celebrating our successes together and in fostering a work environment where everyone can thrive.