Job Description

• Reviews customer applications and makes specific recommendations.
• Troubleshoots specific customer applications and analyzes, evaluates, and rectifies seal operation problems and failures.
• Improves MTBR and reduces material costs.
• Reduces inventory by establishing standards for reduction, minimizing variances found in the physical inventory and optimizing inventory levels.
• Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance.
• May include making both technical and commercial presentations to customers or management.
• Assists and directs development of customer seal standardization programs.
• Also, assist developing inventory management programs that are to be implemented by customers.
• Solves problems on existing installations pro-actively. Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment, seal, or auxiliary equipment.
• Help customers find and define productivity improvements obtained through seal upgrades.
• Approves overall seal and component part design and materials, proposals, layouts, installation, assembly and detail drawings.
• Prepares reports and recommendations to management and assist in development and management of partnership programs.
• Devise and recommend new approaches to problems encountered in assignment.
• Recommends new standards and procedures on design and manufacture of seal components.
• Observes and reports field performance results; collects and evaluates data customers, while working with local John Crane office and sales representative.
• Additional duties as assigned

Qualifications

• Requires Bachelor of Science in Engineering, prefer ME.
• Minimum 2 years’ experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
• Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
• Strong knowledge of personal computers, MS Office, and machining practices. CNC Programming a plus.
• Ability to work flexible hours including weekends as needed to meet business demands.
• Moderate level of understanding of the financial aspects of a manufacturing operation.
• Capable of handling multiple priorities simultaneously in a high-stress environment.
• Excellent written and verbal business communication.
• Excellent training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
• Ability to complete tasks in a timely and efficient manner.

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Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)