Customer Representative/Designer

AlphaGraphics - US103

Customer Representative/Designer

Richardson, TX
Full Time
Paid
  • Responsibilities

    As a Customer Representative at AlphaGraphics, your primary role will be to increase the center’s inside sales. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. In additions to that we would like this person to have Design experience in Adobe Creative Cloud Suite.

    Customer Representative/Designer Responsibilities:

    Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

    Maintains a professional appearance

    Ensure all clients have a positive customer experience

    Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)

    Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities

    Work in Design to provide proofs and get files sent to printer

    Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up

    Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy

    Routinely resolves customer inquiries and complaints

    Displays necessary mastery of MIS tools to create and estimate customer projects effectively.

    Maintains current pricing strategies and customer billing procedures

    An AlphaGraphics Customer Representative performs the following:

    Assists in updating the mailing list database

    Assists sales rep functions and inside production when requested

    Follows up and manages Inbound Leads

    Follows up on targeted direct mail or local Shop mailings

    Keep customers informed regarding their job’s progress through the production process

    Shows proficiency in regular use of CRM tools

    Effectively manages all communication methods currently available to them to respond timely to customer inquiries

    Qualifications

    Account Management experience is preferred but not required

    Knowledge of printing and prepress requirements a plus

    Possesses a solid knowledge of MIS systems and order entry processes

    Handles all communications with customers in a professional and respectful manner

    Strong analytical skills (break projects into steps or sets)

    Excellent writing and verbal skills

    Professional appearance and decorum

    Strong organizational and time-management skills

    *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.