As a Customer Representative at AlphaGraphics, your primary role will be to increase the center’s inside sales. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. In additions to that we would like this person to have Design experience in Adobe Creative Cloud Suite.

Customer Representative/Designer Responsibilities:

Answering clients' questions and concerns via phone, email, and in-person

Processing incoming leads and promptly creating estimates

Calling clients and prospects to review their estimates, artwork, and orders

Gathering clients’ requirements to start design

Creating print files in

Creating and reviewing print specs and artwork before production to ensure the printed materials turn out as planned

An AlphaGraphics Customer Representative performs the following:

Assists in updating the mailing list database

Assists sales rep functions and inside production when requested

Follows up and manages Inbound Leads

Follows up on targeted direct mail or local Shop mailings

Keep customers informed regarding their job’s progress through the production process

Shows proficiency in regular use of CRM tools

Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Generating sales orders and processing payments

Keeping clients up to date on the status of their print job

Qualifications

Account Management experience is preferred but not required

Knowledge of printing and prepress requirements a plus

Calm, Compassionate and warm personality

Handles all communications with customers in a professional and respectful manner

Ability to multitask while staying organized and attentive to details

Excellent time management skills with an aptitude for punctuality

Desired

2+ years of customer service experience

1+ year of print or sign shop experience

Proficiency in Adobe Photoshop, Illustrator, and InDesign

Knowledge of print terminology and design techniques

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.