Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Benefits/Perks

Competitive salary/base rate plus uncapped commission and bonuses

Paid training

Paid time off

Positive work environment

Flexibility to work from home

Company Overview We believe people are an organization’s most valuable asset, and their ideas and experiences matter. We’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

Job Summary The Customer Sales & Service Representative role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands customers' needs, and matches them with appropriate product and service offerings. Promotes brand awareness through participation in agency and community events. Provides an excellent customer experience for existing customers by building trust and developing strong customer relationships. Informs customers of their coverage and discount options and finds ways to add value to each valuable household.

Responsibilities

Develops knowledge of the local market dynamics for business development opportunities for all product lines

Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers

Proactively cross-sells and or coordinates with agency team members to provide additional coverage to existing customers

Prospects for new business through leads, telephone calls, networking events, trade shows, and personal contacts (Includes leads through COI, social media, B2B networks, and sales lead groups)

Secures new business through individual effort and established lead methods

Prepares quotes and delivers effective presentations in order to close sales

Responds to customer inquiries regarding coverages, billing, claims or products

Provides a thorough Personal Insurance Review for clients to review current coverages and offer other products and discounts available

Qualifications

Ability to work independently to plan, set priorities and organize work

Active involvement in the local community

Demonstrated sales and customer service experience

Excellent oral and written communication skills

Demonstrated analytical skills

Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)

Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers

Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.

State Licensing in Property, Casualty, and Life

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.