Benefits/Perks

Competitive, biweekly pay

Performance based raises

Retirement Plan (401K)

Major Medical Insurance

Dental/Vision Insurance

Colonial Life Insurance Policies

Paid time off

Paid Holidays

Family culture

Job Summary: Window World Customer Contact Coordinators (CCs) work with both current and future customers in a variety of tasks. The CCs day will fly by while handling inbound/outbound calls, scheduling appointments and entering data. We're looking for energetic and positive people with a customer-first mentality to create positive experiences for all Window World customers. All of this within a fun filled team culture.

Role and Responsibilities:

At Window World, we take pride in our customer service! As the Window World of Youngstown Contact Coordinator, you will be responsible for the following:

Handle inbound and outbound calls using genuine phone etiquette.

Maintain knowledge of products and services.

Convert customer inquiries from phone, email, and text into in-home sales appointments.

Manage multiple Window World locations in one system.

Accurately create and update customer information and leave notes in a CRM.

Maintain a well-organized and professional workspace.

Work as a team to get the work for the day handled.

Additional Notes:

Window World Penn-Ohio is a replacement window company. We also have products including doors and siding. We value our customers and are dedicated to serving them. All responsibilities above should be held at a top-level standard and level of professionalism.