Are you a driven, enthusiastic people-person with experience providing excellent support & customer service? If so, we want to talk to you! This position is not a remote position, it is working in our Crown Point office, Monday thru Friday.

HPC is looking for a highly motivated individual with 2+ years professional experience in B2B (business to business) customer service setting.

This is a full-time Customer Service position, working in our Crown Point Office, Monday through Friday in our HPC BooksourcePlus™ division. To learn more about our HPC BooksourcePlus™ service please go to our website at https://www.hpcinternationalinc.com > Solutions > BooksourcePlus.

HPC EooksourcePlus™ is a distributor of books of books and training materials to hospitals and other healthcare organizations.

The Customer Service person will be fully responsible for handling all orders and quotes on the products we sell or can obtain for our customers.

On a daily basis, here’s what you will be doing:

1. Answer, communicate, and acknowledge incoming customer calls/emails/requests.
2. Provie price quotes to customers at their request.
3. Enter orders as they are received and ensure accuracy of customer information, pricing and availability.
4. Set up new items in our ERP system.
5. Develop and maintain customer loyalty and trust through effective communication, support and transparency.
6. Ensure Customer orders are fulfilled by working closely with other on the Booksource team, communicating updates, ETA's backorders, or other changes to the customer.
7. Exceed customer expectations by quickly and accurately resolving customer issues upon presentation.
8. Develop and maintain strong relationships with new and existing customers.
9. Set up and onboard new customers.
10. Outreach to current and past customers in increase Booksource sales.
11. Cross train with others in the Booksouce division so that you can fill in when your teammates are out on vacation of unexpected day(s) off or when they need help.

Knowledge/Skills:

• Strong mathematical, analytical and organizational skills
• Must be reliable with good transportation
• Work well in a collaborative team environment
• Self-motivated, enthusiastic, and positive attitude
• Excellent verbal and written communication skills
• Comfortable in communicating with and dealing directly with customers and vendors
• Position requires flexibility, careful attention to details, and ability to multi-task
• Position requires proactive and excellent follow-up skills
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Maintains high standards of conduct and integrity and demonstrates good judgment

What We Offer:

• Generous hourly wage between $15.00 - $17.00 per hour
• Great health insurance – today the company pays 76% of your premium for medical, and 100% of your premium for dental, vision, life and disability insurance.
• 401k and Profit-Sharing Plan
• Generous Paid Time Off plan plus 12 annual holidays

About our Company:

The best hospitals in America share a commitment to education, but it costs them. A typical health system invests $10 million annually on education. Yet, $1 million of that is inefficient waste stemming from few controls and lack of oversight, because there’s no one leader or central department with full accountability for all education-related needs of the organization.

HPC International, Inc. developed a revolutionary system for managing education spending and activity that’s proven, effective, easy-to-implement, and requires no extra staff. HPC’s Education Management System leverages all your educational spend and offers all the training products and research support you need from one source, with a turn-key administrative solution you simply drop into your operation and power on – saving you time and reducing costs by an average 10% annually.

Our system is made of 3 components, each powered by our team of specialists and our proprietary online portal called the HPC S.M.A.R.T. Hub to deliver S tandardization , M anagement , A dministrative support , R educed costs , and T ransparency .

• HPC EducationManager
• HPC Librarian
• HPC BooksourcePlus

Managing healthcare education can’t always be your sole focus, but it’s ours, and it’s what we do best. Learn more at www.hpcinternationalinc.com.

HPC, the education management system for America’s best hospitals.

Sounds great, right? Here’s what’s next –

Apply online or email your resume to careers@hpcinternationalinc.com .

HPC International, Inc. (“HPC”) is a certified diverse MBE (Minority-owned Business Enterprise) and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. HPC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. HPC expressly prohibits any form of unlawful employee or applicant harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of HPC’s employees to perform their expected job duties is absolutely not tolerated.

**All employed positions at HPC are at-will employment positions and may be terminated at the discretion of the Company. **