Customer Service Administrator

A

AlignHR Oregon

Customer Service Administrator

Atlanta, GA
Full Time
Paid
  • Responsibilities

    ****Customer Service Administrator Position Wholesale Plush Toy Company

    Location: 225 Ottley Drive Northeast, Atlanta, GA 30324 Salary: $20.00 to $23.00 per hour Working Hours: Full-time, Monday-Friday, 9 am - 6 pm EST or 10 am - 7 pm EST

    About

    Our client is a value-driven, customer-centric wholesale plush toy company with manufacturing facilities in Asia. They spread joy by distributing their plush toys to zoos, museums, aquariums, outdoor/adventure retailers, national and state parks, and other exciting tourist-centric attractions!

    Our client believes work should be fun! They are looking for a Customer Service Administrator to join their hard-working team. They offer fantastic benefits and plenty of opportunities for both personal and professional growth.

    Responsibilities and Duties

    • Answer phones and assist with general customer service inquiries: may include sending invoices, updating order status, sending order confirmations, updating customer profiles, managing inbound and outbound calls, making outbound calls, and email management.
    • Troubleshoot shipping issues.
    • Prepare invoices, return authorizations, and credit memos.
    • Assist with order management for sales and accounting.
    • Learn our plush product lines with proficiency and seek continuous improvement.

    Skills and Qualifications Required

    • 2+ years of clerical or administrative experience.
    • 2-3 years of customer service experience.
    • Excellent written and oral communication skills.
    • Must be organized and detail-oriented.
    • Proficient in Microsoft Office, especially Excel!
    • Warehouse/logistic experience highly preferred!
    • ERP experience is a plus!
    • A positive and calm attitude even while stressed.
    • Fast, efficient, and accurate data entry skills.
    • Team player in a fast-paced environment.
    • Strong desire to learn and grow, embracing challenges with a positive mindset!
    • Ability to provide honest and constructive feedback.
    • Resourcefulness in using available tools and resources to find answers and solutions

    Core Values

    • Be fast and ready to execute.
    • Be honest and always tell it like it is.
    • Be innovative and think outside the box.
    • Let a good sense of humor infuse everything we do.

    Benefits

    • Starting salary: $20.00 to $23.00 per hour.
    • 401(k) with 100% company matching up to 3% of contributions and 50% matching up to 5% of contributions.
    • Medical and dental insurance.
    • 15 days paid time off.
    • 10 paid holidays.
    • Opportunity for growth!
    • Friday work-from-home option!