Customer Service Advisor

Fausak Tire Center

Customer Service Advisor

Daphne, AL +1 location
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    Job Summary

    As a Customer Service Advisor, you will help Fausak Tires & Service achieve its goals by delivering best in class customer service. You will be responsible for knowing our full product & service line, how to best service our customers and how to successfully work with your team members to achieve the locations goals.

    Responsibilities

    Receive & deliver on customer requests (Both phone & in person)

    Effectively understand customer requests

    Clearly communicate promise times

    Help manage the daily schedule

    Create a professional environment that builds rapport and puts customers at ease

    Answer customer questions about their service requests & needs

    Use strong service skills to complete the sales process while maintaining a high level of customer satisfaction

    Qualifications

    High school diploma or GED equivalent is required; bachelor’s degree is preferred

    Valid state-issued driver’s license and clean driving record is required

    Prior sales experience in a dealership or showroom setting is preferred

    Basic computer skills

    Speak, Read and Write in English

  • Locations
    Daphne, AL • Mobile, AL