Join our outstanding team at Jody Roberts, State Farm Insurance! We are currently seeking a full-time customer service agent who is passionate about providing exceptional customer service to join our small, supportive, and fun team located in Aurora at Hampden and Chambers.
As the main point of contact for our clients, you will be responsible for maintaining client relationships, supporting insurance sales through cross-selling and up-selling, and managing insurance renewals.
The ideal candidate for this role will be proactive, have a natural ability to solve problems, possess excellent communication skills, and have a positive attitude. Additionally, being comfortable making outbound calls and providing sales support, upselling, and following up with sales leads is necessary.
Once you obtain your license, you will be eligible for regular bonuses and commission-based compensation.
If you share our values and are passionate about helping others, we encourage you to apply today!
The duties of the role include, but are not limited to:
Providing prompt, accurate, and friendly customer service
Responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submission procedures, and status, rates, billing clarification, payment plans, and procedures
Implementing the agency’s marketing/sales plan and direct mail campaigns
Contacting prospects and current policyholders to generate interest in sales appointments
Preparing forms, policies, and endorsements when required
Updating and maintaining client databases
General office duties such as answering phones, filing, ordering supplies, and other admin duties as assigned
Ideal skills and traits:
Excellent customer service and communication skills
Prompt, ethical, and reliable
Strong attention to detail with excellent follow-through and organizational skills
Confident, outgoing, and professional
Able to self-manage, self-motivate, problem-solve, and work independently
Tech-savvy and able to learn and keep up with technology and software changes and updates
The experience required includes, but is not limited to:
1-2 years of experience in customer service and/or administrative duties
Willingness to obtain (or already have) state and federal licenses to sell and service designated products and continue to be licensed in good standing
Experience in retail sales and marketing preferred
Knowledge of personal lines, life, and health insurance products & financial services is preferred, but not required
Hours and Compensation:
Monday - Friday, office hours are 8:30 am - 3:00/5:00 pm (32 hours of work, but paid for 40)
$20.00/hour plus regular bonuses and commissions, once licensed.
($21/hour with a property and casualty license)
PTO, Sick, and Holiday Pay
Casual or business casual work environment
If you're interested in joining our team, please apply today!