Job Description

Job Description

We are seeking a dedicated and personable Customer Service Assistant to provide top-notch support to our clients and internal teams. In this role, you will handle customer inquiries, resolve issues, and ensure a seamless client experience, contributing directly to our company's success.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Resolve customer concerns and escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions in the company database.
• Collaborate with internal teams to address customer needs and improve service processes.
• Assist with administrative tasks and support the customer service team in daily operations.

Qualifications

Skills & Qualifications

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and work effectively under pressure.
• Proficiency in Microsoft Office Suite and CRM software (preferred but not required).
• Previous experience in customer service or a related field is a plus.

Additional Information

Benefits

• Competitive salary within the $40,000 - $44,000 range.
• Opportunities for professional growth and career advancement.
• Comprehensive training and onboarding program.
• Supportive and collaborative work environment.
• Paid time off and additional benefits package.