Job Description

Job Description

We are seeking a Customer Service Assistant to join our team in San Antonio, TX. The ideal candidate will be responsible for handling customer inquiries, providing product and service information, and ensuring customer satisfaction through efficient problem resolution. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Provide accurate information about products and services to assist customers with their needs.
• Process orders, returns, and exchanges while ensuring accuracy in data entry.
• Maintain customer records by updating account information as needed.
• Identify and escalate complex customer issues to the appropriate department.
• Work closely with team members to ensure consistent and high-quality customer support.
• Adhere to company policies and procedures to maintain service standards

Qualifications

Skills & Qualifications

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks efficiently.
• Proficiency in Microsoft Office and customer service software.
• Ability to work both independently and as part of a team.

Additional Information

Benefits

• Competitive salary based on experience.
• Growth opportunities within the company.
• Supportive and professional work environment.
• Training and development programs to enhance skills.