We are actively seeking an energetic and driven Customer Service Associate to join our dynamic event marketing team! This entry-level role is ideal for individuals who are passionate about delivering exceptional customer service and excited to grow in a fast-paced environment. As a vital member of our team, you’ll play a key role in supporting event campaigns , resolving customer inquiries, and enhancing the overall event experience.
Key Responsibilities
- Respond to Customer Inquiries : Provide prompt, professional, and friendly responses to customer questions about events, promotions, and products, ensuring a positive experience.
- Assist with Event Support : Share accurate information about upcoming events, campaigns, and promotions to help customers participate and engage.
- Troubleshoot Issues : Address and resolve customer concerns related to event participation, promotions, and products efficiently.
- Maintain Accurate Records : Document customer interactions during events to maintain data accuracy and improve customer satisfaction.
- Collaborate with Event Teams : Work closely with marketing and event teams to ensure seamless customer support during events and promotions.
- Follow Event Guidelines : Adhere to company communication and service standards to ensure high-quality service throughout events.
Requirements
- Excellent Communication Skills : Strong verbal and written communication skills to engage with customers effectively.
- Customer-First Mindset : A solution-oriented approach to troubleshooting and addressing customer needs with a focus on satisfaction.
- Multitasking Skills : Ability to manage multiple tasks efficiently in a fast-paced, event-driven environment.
- Education : High school diploma or equivalent; certifications in customer service or event marketing are a plus.
Benefits
- Competitive Salary with Bonuses and Incentives : Enjoy a competitive starting salary, plus performance-based bonuses and incentives.
- Career Growth : Unlock opportunities for professional development and advancement within our growing event marketing firm.
- Team-Oriented Environment : Join a collaborative, supportive team that values personal development and career growth.