We are actively seeking an energetic and driven Entry-Level Customer Service Associate to join our event marketing firm. If you're passionate about delivering exceptional customer service and excited to grow within a dynamic, fast-paced environment, this role is for you!
Key Responsibilities:
- Respond to Customer Inquiries: Provide prompt and professional responses to customer questions about events, promotions, and products, ensuring a positive customer experience.
- Assist with Event Support: Help customers by providing accurate information about upcoming events, promotions, and campaigns.
- Troubleshoot Issues: Resolve customer concerns efficiently, offering solutions and guidance related to event participation, promotions, or product offerings.
- Maintain Accurate Records: Keep detailed records of customer interactions during events to ensure data accuracy and enhance customer satisfaction.
- Collaborate with Event Teams: Work closely with marketing and event teams to ensure seamless customer support during promotional events and campaigns.
- Follow Event Guidelines: Adhere to communication and service guidelines to maintain high service standards at all events.
Requirements:
- Excellent Communication Skills: Strong verbal and written communication abilities, with a focus on delivering a high level of customer satisfaction.
- Customer-First Mindset: Ability to problem-solve and troubleshoot with a focus on creating positive customer experiences.
- Multitasking Skills: Comfortable working in a fast-paced, event-driven environment where multitasking is essential.
- Education: High school diploma or equivalent; additional education or certifications in customer service or event marketing are a plus.
Benefits:
- Competitive Salary with Bonuses and Incentives: Enjoy a competitive starting salary with opportunities for bonuses and performance-based incentives, recognizing your contributions and potential.
- Career Growth: Opportunities for growth within a rapidly expanding event marketing firm, supported by comprehensive training and development programs.
- Team-Oriented Environment: Join a collaborative team that values personal development and supports your career journey in event marketing.