Benefits:
Extended Illness Bank
Simple IRA
Paid Holidays
Health insurance
Paid time off
About Us We are a locally owned lawn and tree care business, proudly serving Northern Colorado for over 40 years. Our small, close-knit team is dedicated to providing exceptional service to our customers. We value honesty, hard work, and family, creating an environment where everyone has the opportunity to thrive.
Position Overview We are looking for a Customer Service Associate (CSA) to join our team for the season. This in-office role requires outstanding customer service skills, phone communication, and data entry expertise.
What to Expect
Seasonal Schedule: Full-time hours (30–40 hours per week) Monday through Friday. The season runs primarily February through September, with occasional Saturday shift from April to June.
Work Location: Fort Collins, CO office.
Benefits: Paid holidays, paid time off, extended illness bank, health insurance (eligible after 60 days), and a Simple IRA with company match.
Training: Thorough hands on training and support from our experienced staff.
Key Responsibilities
Serve as the first point of contact for customer inquiries.
Provide service information and resolve customer issues.
Manage multi-line phone systems to handle calls efficiently.
Accurate data entry to Customer Relationship Management (CRM) database.
Process payment transactions securely.
Refer unresolved issues to management.
Support other office tasks during slower periods. Skills and Qualifications
Exceptional customer service and communication skills (both written and verbal).
Proficient in Google Suite, calendar tools, and Excel.
Ability to learn new systems like our CRM software.
Strong customer retention skills
Strong problem-solving and active listening skills.
Capable of prioritizing tasks effectively in a fast-paced environment.
Experience Requirements
Customer Service.
Strong telecommunication skills.
Available Monday through Friday.
Data entry experience (10-key by touch, 60 WPM typing speed)
Compensation: $19.00–$22.00 per hour, depending on experience.
Join Our Team! If you’re a detail-oriented and service-driven individual eager to make an impact, please submit your resume and cover letter. If it looks like a good fit, we will contact you for a phone interview.
Apply today and grow with us as we continue to provide outstanding lawn and tree care services to Northern Colorado!