Job Summary

We are seeking a Customer Service Representative / Barista to join our team for our Vape shop / Kratom lounge part time and full time positions. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, Outgoing, Cash Register Friendly, and is able to remain calm under pressure.

Responsibilities

Assist in keeping store organized, clean and restocked

Assisting customers with all their needs in our products

Making and serving a wide variety of coffees and teas

Use best practices in customer service techniques to develop rapport and build relationships with customers

Properly communicate to all associates and customers of any customer services needs and company protocols

Meet personal and team goals

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Reliable transportion

Open Availability

Have knowledge of Vape Products