Position Summary: Customer Service / Cashier

Cashiers manage all monetary exchanges in the restaurant by taking orders and ringing up transactions, serve as a liaison between the guest, the managerial staff, and the kitchen staff, and keep the front area of the restaurant clean and well stocked.

Responsibilities:

• Greets all guests politely with a smile when they enter the restaurant.
• Interacts and builds rapport with guests.
• Answers phones in a professional and courteous manner; takes carry-out orders.
• Responsible for ensuring delivery and online orders are processed.
• Inputs guest orders into a POS system.
• Ability to upsell and offer guests additional options.
• Monitors orders and ensures their prompt delivery.
• Must have full knowledge of all menu items and ingredients.
• Runs food to dine-in guests.
• Keeps the counter and dining area neat and clean.
• Restocks supplies.
• Takes money from guests and provides correct change.
• Processes credit card and debit card transactions.
• Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
• Responsible for providing exceptional guest service to each and every guest.
• Works well in pressure situations.
• Maintains professionalism.
• Listens to and resolves guest complaints, suggestions, and inquiries.
• Adheres to company standards, including personal hygiene and appearance.
• Adheres to health department codes regarding food sanitation and handling.
• Performs other duties as assigned by management.

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Qualifications:

• A highly motivated and energetic personality.
• Excellent guest service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Able to effectively communicate in English, in both written and oral forms.
• Has successfully completed an alcohol awareness program.
• Food safety certified.
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop, and frequently lift up to 55 pounds.