FRONT OF HOUSE / CUSTOMER SERVICE TEAM MEMBER Chick-fil-a Charlotte Pike (6500 Charlotte Pike, West Nashville)

Full Time Compensation: $16.00/ Hour

Full-time and Part-time opportunities Previous customer service / restaurant experience preferred but not required Scholarship opportunities Pathways to grow into leadership Free break meals Health insurance option (full-time team members) 401k option (full-time team members)

Role Summary

Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

General Responsibilities

Read, understand and comply with all parts of the Team Member Handbook

Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

Appropriately handle all customer issues and play a positive role in customer recovery.

Show up on time, have a great attitude and work hard for your entire shift.

Constantly improve yourself by finding ways to do your work better and faster.

Be responsible to fill your shift if you are not able work.

Ensure your appearance is in compliance with the Handbook.

Be a team player

Display good stewardship and a sense of ownership for the business

Offer guests a superior customer service experience.

Requirements

Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

Outgoing and fun

Great attitude

Hard working

Dependable

Honest

Demonstrate leadership attributes

Team-player

Positive attitude & role model

Responsive to team’s needs

Takes initiative

Works to serve others

Motivated to grow and to learn

Great verbal communicator

Outgoing/friendly/patient

Desire for ongoing training/education

Detailed & keenly observant

Passion for procedural discipline

Able to lift 40 - 60 pounds on a consistent basis