Benefits:

401(k)

Employee discounts

Paid time off

Join the Sweetest Team at Vegan Treats!

Are you a people-loving, detail-oriented multitasker who thrives on delivering exceptional customer experiences—and understands what it means to be part of a small business team? Vegan Treats, Inc. in Bethlehem, PA is looking for a Customer Service & Communications Specialist who’s ready to do a little bit of everything to help us create memorable experiences for our customers.

In this role, you’ll be the voice of Vegan Treats—connecting with customers, guiding wedding cake consultations, managing e-commerce orders, and making sure every customer interaction is handled with care. You’ll also assist with occasional shipping, packaging, and jumping in wherever needed to support the team—including helping with VegFests and special events a few times a year.

This is a great opportunity for someone who thrives in a fast-paced, creative environment and enjoys variety in their day-to-day tasks.

Why You’ll Love Working With Us:

Competitive hourly wage in a growing, creative environment

A fun, fast-paced workplace where no two days are the same

The chance to make a real impact by providing exceptional customer service

Gain experience in e-commerce, customer relations, event support, and small business operations

Work alongside a passionate, supportive team that shares your love for desserts, hospitality, and community

What You’ll Be Doing:

Answer phone calls and emails warmly and professionally, providing thoughtful, detailed responses

Take detailed cake orders, capturing every flavor, design, and special request accurately

Assist with wedding cake orders, guiding couples through the process

Manage e-commerce orders—process purchases, coordinate shipments, and update customers

Provide clear, friendly communication about our products, services, and policies

Collaborate with our retail and production teams to ensure seamless customer experiences

Assist with shipping, packaging, and general small business tasks as needed

Help support VegFests and occasional events alongside our retail manager

What We’re Looking For:

Excellent written and verbal communication skills—you’re thoughtful, clear, and approachable

A customer-focused mindset with a warm, professional attitude

Experience in customer service, order-taking, or hospitality (bonus if it’s in a bakery or creative setting)

Ability to juggle multiple tasks and manage time well in a busy environment

Comfortable taking detailed cake and wedding orders, ensuring nothing gets missed

Familiarity with e-commerce platforms is a plus

A flexible, collaborative mindset ready to assist wherever needed

Problem-solving skills—you know how to turn a challenge into a positive customer experience

Location: On-site at Vegan Treats in Bethlehem, PA

If you love making people happy, thrive in a fast-paced environment, and are excited to be part of a close-knit team where everyone pitches in, we’d love to hear from you!

Vegan Treats – Where every interaction is as sweet as our desserts.