Job brief

We are looking for a Hotel Front Desk Agent and Cleaner to serve as our guests’ first point of contact and manage all aspects of their accommodation. Must be able to work evenings and weekends.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain lobby and hallway cleanliness

Clean rooms and common areas

Requirements and skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, like Cloudbeds and innRoad

Customer service attitude

Excellent communication and organizational skills

Multitasking