Job Title: Customer Service III
Location: Lake Forest, IL – Onsite – Local candidates only
Period: 10/28/2024 to 10/31/2025 - possibility for extension/direct hire
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $20/hour
Contract Type: W-2
Scope of Services:
The Customer Service III position is responsible for providing exceptional customer service to healthcare customers through inbound/outbound calls and emails. The role requires utilizing a database to retrieve customer or company information, following detailed instructions, and using a variety of resources to provide accurate information. The ideal candidate will possess strong organizational skills, patience, tact, empathy, and problem-solving skills, with consistently good voice quality. They must be able to organize and handle calls and emails with speed and accuracy, work with complex computer applications and resource materials, and multitask effectively. Proven skills in Microsoft software suite (Excel, Outlook, Word, Teams) are required, with preferred experience in SAP or other ERP systems and a background in the healthcare industry.
Role, Responsibilities, and Deliverables:
Experience: