HYBRID REMOTE POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY

Our Ideal Candidate

Vermilion Holdings is looking for a well-organized, customer-first, communicator who is obsessed with setting the standard in customer service as an upbeat, outgoing, motivated individual with an ambitious spirit. If you thrive working in a team environment, that’s growth oriented with a can-do attitude aspiring to provide best in class customer service, we want to hear from you. Our service offerings include medication take-back products and services, secure metal kiosks, direct mail marketing, SaaS based loyalty application and more—making us a true one-stop shop for all a business’ needs. The ideal candidate must be well organized, approachable, and an adaptive person. We are looking for a collaborator who works well with others to get the job done. Learn more at www.repeatrewards.com, www.prophasemarketing.com, www.americanrxgroup.com, www.americanlogisticspkg.com, www.americansecuritycabinets.com.

Primary Responsibilities

Provide prompt and professional customer inquiries via phone, email, and chat fielding questions, describing features and benefits of our products and services

Limited inside sales. NO Cold Calling!

Prepare, submit, and follow up on product proposals, quotes and customer inquiries in a timely manner

Place orders, secure proof approval, and provide best-in-class customer service and support

Maintain a cheerful outlook and support the company’s Commitment to Excellence

Conduct new client onboarding calls for Prophase Marketing services

Manage incoming client cases for RepeatRewards loyalty program

Track product for customers

Resolve customer issues or conflicts – goal of resolving issues in one-touch or immediately escalating to expedite process

Perform other duties as assigned

Position Requirements

Professional attitude, enthusiastic and dependable with strong customer service aptitude, with a hint of sales savvy

Strong interpersonal communication being positive, pleasant, respectful, and customer centric

Ability to retain detailed, essential information and/or instruction

Ability to solve complex problems in a Customer Service environment

Professional written and oral communication skills

Enthusiastic about learning and mastering new products, features, and systems

Good organization, prioritization, and communication skills coupled with a sense of urgency and the art of persuasion

Flexible and able to effectively cope with ambiguity or sudden changes of priorities

Able to work independently and manage time effectively

Sound knowledge of telephone etiquette

Understanding direct mail is a plus

Education

Postsecondary education or significant related work experience preferred, but not required

Customer Service / Inside Sales experience preferred, but not required

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

DO NOT CONTACT EMPLOYER DIRECTLY – NO AGENCIES!

Flexible work from home options available.