Benefits:

Employee discounts

Health insurance

Paid time off

Training & development

CUSTOMER SERVICE LEADER

Job Description

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Responsibilities:

Generate sales leads

Support Commercial Area

Purchase Orders Management

Build sustainable relationships and trust with customer accounts through open and interactive communication

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid and complete information by using the right methods/tools

Meet personal team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Requirements and skills

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Bachelor degree in Marketing or a related field.

Bilingual in English and Spanish--Native English Speaker