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Customer Service Leads

Qwalifize LLC

Customer Service Leads

Orlando, FL
Full Time
Paid
  • Responsibilities

    Type:

    • 1 - year contract

    Full Time or Part Time:

    • Full time or Part Time

    Pay Rate:

    • TBD

    Location:

    • Orlando, FL 32827

    Language Requirements:

    • Fluent in English with multi language skills such as Spanish, Portuguese, French, German, Russian, Italian, Chinese, etc.

    Language Preferences: N/A

    Job Overview:

    A Customer Service Lead performs regularly assigned work in aviation customer service within public areas of the airport. Serve as a customer advocate, providing customers with timely and accurate information along with issue resolution. Supports information booths, international arrivals, customer relations, meet and greet services.

    Experience Requirements:

    • Minimum of two (2) years of experience in a customer service position.
    • Strong customer service communication skills.
    • The ability to work both independently and as part of a team.
    • Must have a clear, speaking voice.
    • Must have a calm demeanor at all times, especially when faced with stressful situations
    • Must have the ability to greet all passengers, visitors, and airport employees in a friendly and professional manner.
    • Shall be able to perform the duties of the Ambassadors.
    • Strong computer skills as required to perform the customer service functions.
    • Must have a familiarity with Orlando, the area attractions, and the surrounding areas.
    • Experience in a customer service position in a medium-to-large airport or other travel hospitality or similar setting.

    Experience Preferences: N/A

    Physical Requirements:

    • Must be able to stand and walk for extended periods of time.

    Education Requirements:

    • High school diploma/GED

    Education Preferences: N/A

    Training Schedule:

    • TBD?

    Schedule:

    Dress Code:

    • Business Casual

    Benefits:

    • Medical, Dental, Vision and more

    Additional Information:

    Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.