Customer Service Leather Shoe & Handbag Repair Company

Shoe Service Plus Inc

Customer Service Leather Shoe & Handbag Repair Company

New York, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    Paid time off

    READ THE FULL AD CAREFULLY. MAKE SURE YOU ARE THE RIGHT CANDIDATE IF APPLYING.

    Customer Service (Leather Shoe & Handbag Repair Company) Full-Time Job (Weekdays and Weekends)

    40 hours + Overtime

    10% commission on leather care product sales in-store

    Find out about our company on our website: https://leatherspa.com/

    Leather Spa® is seeking an experienced Full-Time Luxury Retail Customer Service Representative for one of our boutiques located in Manhattan. We provide shoe, handbag, and garment repair, alterations, and cleaning services.

    We have a passion for client services and fashion. Our customer reps play a crucial role in consistently providing a superior level of service to our clients while increasing client conversion and retention, driving business revenue, and inspiring customer loyalty.

    Working at Leather Spa® is like being part of a large, dynamic, and inspiring fashion family. We value dedication, hard work, creativity, and innovation. Working as one big team is essential to our success. We are committed to providing the ultimate experience for our discerning clients seeking luxury accessory repair and care.

    Following responsibilities:

    Advise and assist customers with their leather repair and care needs in person or over the phone

    Provide hands-on technical support for the repairing of luxury leather products

    Enter repair work orders into POS and online systems

    Assist customers with service, work estimates, or existing work order questions

    Qualifications:

    Previous after-sales in shoe & handbag repair experience a plus

    Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff

    Experience in leather/garment care or the luxury goods industry is a plus

    Strong attention to detail and inspection

    Must be reliable, get to work on time, and be able to work your shift

    Must be able to lift boxes over 25 pounds

    Knowledge of CRM software, Google G Suite, and/or other POS software a plus

    Find out more about our company on our website: https://leatherspa.com

    We currently do not offer benefits.

    Full-Time Job + 10% commission on retail product sales in-store.