Job Description
As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new accounts set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most.
Work from home/hybrid:
We are proudly offering hybrid options in the Phoenix, AZ metro market. Employees will work 3 days per month in our Tempe office, the rest of the month, you can work from home! Initial training will be conducted remotely but portions of your nesting period will be conducted onsite to facilitate the best side-by-side opportunities. We want to set you up for success!
Start Date: January 20th, 2025
Shift: Schedules range between 7am-6pm
Starting Pay: $18/hour
What you’ll do:
Communicate with our members via phone and email exhibiting care in every interaction
Work out arrangements with clients who are late on their payments, in order to bring their accounts current.
Handle 45-55 inbound/outbound calls/day focusing on resolving customer issues and providing an optimal customer experience
Meet monthly call center goals
Listen to our members using a solution-based servicing approach, providing empathy and care for their unique needs
Collaborate with your team to share knowledge and best practices
Accurately notate members’ accounts
Must be able to complete required training with no absences
Qualifications
Minimum of 1 year of Customer Service experience (call center or retail)
Available for an 8-hour shift Monday - Friday between the hours of 7am - 6pm
People-focused approach and solution mindset
Ability to handle a high volume of inbound calls
Strong communication skills
Additional Information
Achieve well-being with:
Hybrid work opportunities
401 (k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off, as well as dedicated volunteer days
Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back to you on eligible education expenses
Pet care discounts for your furry family members
Financial support in times of hardship with our Achieve Care Fund
A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve, change the future.
At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.