Our client is currently seeking a high energy, self-motivated individual to manage inbound calls and scheduling duties within the office.

Job Description:

This position will be the first point of contact for their customers, handling inquiries through calls, emails, texts, and in-person visits. This role involves scheduling service appointments, maintaining accurate records, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, text, and in-person.
• Schedule and confirm service appointments, coordinating with service technicians.
• Properly dispatch multiple technicians
• Maintain detailed records of customer interactions and service appointments.
• Address customer concerns with empathy and efficiency, escalating issues when needed.
• Collaborate with the operations and service teams to ensure smooth service.

Experience:

• Proven customer service experience, preferably in a related industry. Minimum 2-3 years of industry experience
• Computer experience and proficiency in customer service tools and database
  

Must be able to multitask and handle a fast-paced environment.