Customer Service (Call Center) Manager At Button Finance in North Tustin, CA, we are seeking a Customer Service Manager for our bustling call center. Join our innovative team and be part of a company dedicated to providing top-notch financial services. Your role will involve leading a team to deliver exceptional customer experiences and ensure smooth operations. With a salary range of $45,000 to $60,000, this position offers a rewarding opportunity to showcase your leadership skills and make a real impact. If you are passionate about customer service and thrive in a fast-paced environment, we welcome you to be part of our dynamic team in beautiful North Tustin, CA, US. Responsibilities: • Training Call Center Associates on Mortgage Scripts • Generating talk tracks and scripts • Experience with Five9 and OutboundANI • Managing a team of up to 10 Call Center Agents • Office Management experience Qualifications: • Minimum 2 years of experience managing a call center in a mortgage company • Proficiency in Five9 and OutboundANI Compensation: $45,000 - $60,000 yearly

• Training Call Center Associates on Mortgage Scripts • Generating talk tracks and scripts • Experience with Five9 and OutboundANI • Managing a team of up to 10 Call Center Agents • Office Management experience