Jones Legal, PLLC, a premier estate planning, probate and family law firm in Houston, TX, is looking for a Client Services & Billing Coordinator to be the first point of contact for our clients. In this role, you’ll play a key part in delivering a seamless client experience, managing intake, scheduling, billing, and follow-ups with professionalism and care. At Jones Legal, PLLC, we prioritize client relationships, efficiency, and excellence. We are seeking someone detail-oriented, proactive, and confident in handling client interactions, payments, and administrative support. What We Offer: ✔ Competitive pay ($18 – $21 per hour) with bonus opportunities ✔ A collaborative, professional environment with growth potential ✔ The chance to play a pivotal role in delivering a seamless and efficient client experience. Responsibilities: ✔ Answer and direct client calls, pre-screen potential clients, and manage the intake process.✔ Schedule and confirm appointments, ensuring the attorney’s calendar is fully booked and organized.✔ Follow up on overdue payments, process transactions, and maintain accurate billing records.✔ Guide new clients through intake, collecting necessary forms and documents before meetings.✔ Reduce appointment no-shows by sending reminders and implementing scheduling best practices.✔ Maintain organized records in the firm’s CRM, billing, and scheduling software.✔ Provide a seamless client experience, ensuring smooth transitions from inquiry to consultation. Qualifications: • 2+ years of experience in customer service, preferably in a law office setting • Strong Microsoft Office Skills • Excellent verbal and written communication skills • Ability to handle customer inquiries and complaints effectively • Highly organized and detail-oriented • US work authorization and a high level of professionalism Compensation: $18 - $21 hourly

• ✔ Answer and direct client calls, pre-screen potential clients, and manage the intake process.✔ Schedule and confirm appointments, ensuring the attorney’s calendar is fully booked and organized.✔ Follow up on overdue payments, process transactions, and maintain accurate billing records.✔ Guide new clients through intake, collecting necessary forms and documents before meetings.✔ Reduce appointment no-shows by sending reminders and implementing scheduling best practices.✔ Maintain organized records in the firm’s CRM, billing, and scheduling software.✔ Provide a seamless client experience, ensuring smooth transitions from inquiry to consultation.